Shift Manager Cage

Resorts World Catskills•Village of Monticello, NY

9h•Onsite

About The Position

The Shift Manager Cage directs and supervises Cage personnel in the performance of their duties for a specified shift; and ensuring that all accounting activities in the Cage/Credit Department is performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal Police, and established policies, procedures and control during their shift.

Requirements

Ability to access and input information into a computer
Ability to complete basic mathematical computations
Ability to establish and maintain effective working relations with staff
Ability to diplomatically relate to the public and attend to complaints
Ability to understand guest service needs
Availability to work various shifts with multiple start times
Must be able to bend and twist
Must be able to perform opening, dropping, filling, closing and maintenance of all equipment utilized by the cage operations
Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.
The Team Member is regularly required to talk or hear.
The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged standing during the shift.
Must be 21 years or older
High School Graduate or GED
Five (5) years of progressive banking experience, preferably in a gaming environment with three (3) years in a supervisory capacity
Must be able to obtain and retain a New York State Gaming Commission License

Responsibilities

Approves check cashing requests within a specified amount.
Manages and maintains custody of coin, currency, checks and records of cage transactions on shift.
Approves credit for guests within his/her limits of authority, ensures that the collection and distribution of necessary credit information is handled accurately, efficiently and discreetly.
Develops, implements and directs departmental procedures which enable the Cage/Credit Department to function more effectively.
Ensures the integrity of all financial data produced by employees under his/her span of control.
Monitors all financial activities on property, which relate to Cage/Credit Department to ensure that all applicable laws, rules, regulations and controls of the property, the Federal and local Police, and the Gaming Commission are enforced throughout the property.
Creates and administers departmental operating budget and budget controls.
Establishes production standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed.
Coordinates the audits of bank boards, guest deposits and rotation logs, ensuring appropriate coverage on each bank, develops and fine-tunes an effective system of checks and balances.
Reviews departmental reports, to ensure accuracy, making revisions as needed.
Ensures a maximum level of property-wide service and satisfaction, with respect to Cage/Credit Department is achieved and maintained.
Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with all employees under his/her span of control.
Authorizes Credit in accordance with our guidelines and policies.
Assists in training, staffing and evaluation of cage personnel
Assumes full responsibility for the cage in the absence of the Cage Manager
Maintains STRICT confidentiality of internal activities
Ability to comply with all AML regulations
Ensures compliance with Company policies and Gaming Regulations
Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.
Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures.
Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
Performs other tasks as assigned.