Cage Manager

Crystal Bay Casino•Crystal Bay, NV

14h•Hybrid

About The Position

The Cage Manager is responsible for the secure, accurate, and efficient operation of all cage and vault activities at Crystal Bay Casino. This role oversees cash handling, team leadership, regulatory compliance, and financial controls, ensuring the highest level of integrity while delivering a seamless guest and internal service experience. The Cage Manager plays a critical role in protecting company assets and maintaining compliance with all Nevada gaming regulations.

Requirements

3–5+ years of casino cage or cash operations experience, with at least 1–2 years in a supervisory role
Strong knowledge of cage procedures, cash handling, and internal controls
Working knowledge of Nevada gaming regulations and Title 31/AML requirements
High level of integrity, accuracy, and attention to detail
Proven leadership and team management skills
Strong communication and problem-solving abilities
Experience with casino management systems and cage software preferred

Responsibilities

Oversee all cage and vault transactions, including chips, currency, markers, and ticket redemption
Ensure accuracy of daily bankroll, fills, credits, and end-of-shift balancing
Maintain strict internal controls to safeguard company assets
Review and approve large transactions, jackpots, and credit instruments
Hire, train, schedule, and supervise cage cashiers, vault staff, and supervisors
Establish performance expectations and ensure adherence to policies and procedures
Promote a culture of accountability, accuracy, and professionalism
Ensure full compliance with Nevada Gaming Control Board regulations and internal controls
Maintain detailed records of all cage transactions and audits
Prepare and review daily, weekly, and monthly financial reports
Coordinate and support internal and external audits
Ensure efficient and courteous service for guests at the cage
Resolve guest issues related to transactions, disputes, or discrepancies
Partner with slot, table games, and accounting teams to support operational needs
Work closely with surveillance and security teams to monitor suspicious activity
Enforce AML (Anti-Money Laundering) and Title 31 compliance procedures
Ensure proper documentation and reporting of currency transactions (CTR/SAR as required)