80-302 Cage Cashier

Ute Mountain Casino Hotel•Towaoc, CO

7d•Onsite

About The Position

Cage Cashier is responsible for executing financial transactions with accuracy and efficiency while ensuring compliance with all gaming regulations and internal controls. This role delivers exceptional guest service, manages cash balances, and safeguards financial assets. By collaborating with other departments and maintaining professionalism, the Cage Cashier plays a critical role in ensuring seamless casino operations and an outstanding guest experience.

Requirements

At least 21 years old to obtain a UMUGC Non-Support License (required).
Must pass the UMUGC and CG background investigations (no financial crimes or other felonies).
Must pass a drug test.
High School Diploma or equivalent required.
Proficiency in cash handling and transaction accuracy.
Basic computer and calculator skills.
Strong organizational and record-keeping abilities.
Effective communication and customer service skills.
Ability to follow security and compliance procedures.
Must be able to stand and walk for extended periods throughout their shifts, often up to 8 hours or more, while actively engaging with guests on the gaming floor.
Requires good manual dexterity and hand-eye coordination to handle gaming equipment, cards, chips, and cash transactions accurately.
Excellent vision (with or without corrective lenses) is essential for observing gaming activities, reading small print, and detecting any irregularities or signs of tampering.
The ability to lift and carry items weighing up to 25 pounds may be required when moving gaming equipment or supplies.
Must possess strong numerical and mathematical skills to calculate payouts, handle cash transactions, and ensure accurate gameplay.
Need exceptional attention to detail to monitor games, adhere to gaming regulations, and identify any unusual or suspicious activities.
Ability to work in a fast-paced, high-energy environment, maintaining composure and professionalism under pressure.
Effective communication skills are vital for interacting with guests and colleagues, providing excellent customer service, and resolving any issues that arise.
Ability to multitask efficiently, have strong memory recall for game rules and procedures, and exhibit high levels of integrity and ethical judgment.
Must be able to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.

Nice To Haves

Associate's degree in a relevant field preferred but not required.
Relevant industry certifications, such as cash handling or financial transaction management, are preferred.
Previous experience in customer service, cash handling, data entry, or financial transactions is preferred.

Responsibilities

Conduct accurate and efficient guest and internal monetary transactions, ensuring strict compliance with internal controls and gaming regulations.
Provide exceptional service by promptly addressing inquiries, resolving concerns, and creating positive guest interactions.
Maintain balanced cash drawers by verifying funds, reconciling discrepancies, and ensuring proper documentation.
Adhere to all gaming regulations, internal controls, and security protocols to safeguard financial assets and sensitive information.
Coordinate with other departments to ensure smooth financial transactions and seamless casino operations.
Utilize and maintain cash-handling equipment efficiently, reporting any malfunctions to prevent service interruptions.
Maintain a professional appearance, stay updated on policies and promotions, and participate in ongoing training to enhance job performance.
Create memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH's visitors.
Engage by interacting warmly and professionally with all guests, making them feel welcome and valued.
Address guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.
Maintain up-to-date knowledge of all game rules, procedures, and promotions relevant to your area (slots, table games, sports book, and/or bingo).
Ensure fair and accurate gameplay by adhering to established protocols, procedures, SOPs, and regulations.
Stay informed about new games and features to effectively assist and entertain guests.
Uphold the highest standards of honesty and integrity in all professional activities.
Adhere strictly to all company policies, procedures, and gaming regulations, including tribal, state, and federal laws.
Report any irregularities or violations to the appropriate authorities promptly.
Handle all transactions accurately, including cash handling, chip exchanges, ticket payouts, and record-keeping.
Monitor games and equipment diligently to ensure proper operation and identify any issues.
Maintain accurate documentation as required for audits and compliance.
Work collaboratively with team members to ensure seamless gaming operations and exceptional guest experiences.
Communicate effectively with colleagues and supervisors, sharing important information promptly.
Support other departments when needed, fostering a cooperative work environment.
Be vigilant in ensuring the safety and security of guests, team members, and casino assets.
Recognize and report any suspicious activities or security concerns immediately.
Follow all safety protocols and emergency procedures to maintain a secure environment.
Maintain dependable attendance and punctuality.
Be willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands.
Perform other duties and projects as assigned.
Seek opportunities for personal and professional growth within your field and scope.
Attend and actively participate in all company-assigned trainings.
Communicate clearly and professionally in both written and verbal forms.
Ensure all communications and guest interactions are consistent with the casino's customer service focus.
Learn to perform activities that are ethical and in compliance with all Casino and departmental policies, procedures, practices, standard operating procedures (SOPs), and minimum internal controls; as well as all applicable federal, state, and Tribal regulatory requirements.
Promote and practice a clean, safe, healthy accident-free and friendly work environment for guests and employees; to adhere to all Casino, Travel Center, and departmental safety policies; to work in a safe manner; to be alert to and report/document observed, known, or possible safety hazards, conditions or unsafe practices or procedures to appropriate management.