Cage Cashier

Gila River Resorts & Casinos•Chandler, AZ

6h•Onsite

About The Position

This position is responsible for accurately redeeming and processing various cash instruments for both internal and external guests, including conducting transactions and accounting for all cage assets. The role involves working in multiple areas such as the Front line, Poker, Retail, JP/Fill Bank, and Vault, while demonstrating the GILA WAY. The Cage Cashier is expected to promote and provide excellent guest service experiences, verify funds, and comply with all enterprise and departmental policies and procedures, including key control, safety regulations, uniform requirements, and cash handling protocols. This role also requires compliance with federal cash reporting requirements and accurate transaction processing with corresponding paperwork, taking responsibility for any resulting overages or shortages. Vault duties include managing shift buys, bank issuance and returns, verifying cash and chips from various outlets, preparing tip tax deposits, performing cash strap verifications, and maintaining accurate cash-on-hand counts. The position also involves preparing daily bank deposits, receiving and verifying bank shipments, securing unclaimed items, maintaining currency/coin levels, filling kiosk cassettes, and receiving/dispersing tournament entry fees. Additionally, the Cage Cashier must maintain knowledge of counterfeit currency and fraud detection, attend trainings, maintain confidentiality, safeguard casino assets, and promote an effective, efficient, safe, and clean work environment. A dependable work attendance record is essential.

Requirements

High School Diploma or equivalent required.
Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
Must possess strong attention to detail and excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in timely manner with minimum supervision.
Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
Strong interpersonal and communication skills, both written and oral.
This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Nice To Haves

Experience as a cashier handling large volumes of currency or other negotiable instruments preferred.

Responsibilities

Promotes and provides excellent guest service experiences to both internal and external guests.
Verifies funds as required while in assigned duty.
Able to perform duties as required for each position.
Complies with enterprise and departmental policies and procedures, protocols including strict key control, safety regulations, uniform requirement, cash and/or coin handling and other operating procedures.
Complies with federal cash reporting requirements for cash and other negotiable instruments.
Performs the majority of tasks with computing and electronic equipment and various computer applications.
Accurately performs and maintains accountability of all transactions conducted with corresponding paperwork and take responsibilities of any resulting overages and/or shortages.
Accurately counts down banks.
Conduct shift buys/Rolling Bank issuance, returns and preparation for cashiers.
Verifies cash/chips at the completion of counts (BJ, Poker, Slots, Retail Outlets, Spectra and Team Member Tips).
Prepares and verifies all tip tax deposits.
Performs cash strap (100 bill quantities) verifications and countdowns at beginning of work shift and during work shift.
Performs repetitive and accurate cash-on-hand verifications.
Performs accurate data input and error corrections into computer logs.
Safeguards casino bankroll and maintains an accurate accountability of all funds in the vault.
Conducts mobile cart /pouch issuance and returns for slots.
Prepares the daily bank deposits which consists of checks, traveler's checks, cash and coin.
Receives bank shipments and ensures all funds received are verified.
Verify and secure unclaimed JP/Promotions, found tickets, cash, cash advance and check cashing receipts, redeemed scrips and promotional coupons/vouchers.
Responsible to ensure currency/coin levels are maintained to operate the site.
Verifies documents and paperwork from cashier to ensure completed correctly.
Filling Gaming and Jackpot kiosk cassettes.
Receive and/or disperse tournament entry fees.
Maintains basic to intermediate knowledge in identifying counterfeit currency, fraudulent checks, fake identification and credit card fraud.
Attends trainings and meetings to obtain information needed for performing duties.
Maintains confidentiality with all casino related information including operational data and procedures.
Safeguards all casino assets in accordance with established policies and procedures.
Maintains and promotes an effective, efficient, safe and clean work environment.
Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
Performs other special projects and duties as assigned.