CAGE CASHIER TC
About The Position
The Cage Cashier performs and records cash transactions to support casino gaming operations. This role includes the preparation of daily reports on revenues and player tracking systems, and requires the display of excellent customer service. The position is responsible for all customer transactions, including currency exchanges, redemption of tickets, coin, chips, and promotional vouchers. The Cage Cashier also verifies the bank at the beginning and end of each shift, acknowledges guests promptly, performs even money exchanges, verifies currency of $20.00 and higher for authenticity, ensures completion of all required forms, and performs chip fills and jackpot payouts upon request. Adherence to regulatory, departmental, and casino policies and procedures, as well as the Casino Internal Control Structure (ICS), is mandatory. The role requires the ability to obtain and maintain a gaming license.
Requirements
- High School Diploma or General Education Degree (GED).
- A minimum of six months of job-related experience and/or training.
- Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
- Understanding of where to find information needed to complete tasks to standard.
- Ability to explain and demonstrate technical skills used to complete tasks to standard.
- Ability to explain or demonstrate behavioral values or standards needed to complete tasks to standard.
- Understanding of how to take ownership of problems and solve them when solutions may not be available.
- Ability to explain how to request help from others when needed to complete a task or goal.
- Complete knowledge of IMGR&C products and services.
- Ability to provide guests with directions or other venue information.
- Ability to act upon all comments/complaints in a prompt, professional, and friendly manner.
- Meets IMGR&C Appearance standards.
- Professionally supports IMGR&C reputation and image in all situations, on and off property.
- Meets IMG&C policy for attendance.
- Informs supervisor of future absence as far in advance as possible.
- Required to work all Marketing Special Events and Concerts.
- Provides information others need to succeed, in time for them to use it.
- Shares with the next shift the information needed for them to succeed.
- Listens to others without interruption; acts on their feedback when possible.
- Asks questions to better understand expectations of others.
- Reports all guest complaints and compliments to Supervisor or Manager.
- Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
- Puts success of team ahead of personal success.
- Helps other team members succeed without being asked.
- Takes action to resolve conflict between individuals.
- Helps other departments achieve success.
- Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
- Does whatever is necessary to help department and resort success.
- Contributes ideas that support progress and success at shift, team, and departmental meetings.
- Meets IMGR&C Values (Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm).
- Approaches all activities with enthusiasm and encourages enthusiasm from others.
- Chooses a positive approach in all situations.
- Treats others with respect in all situations.
- Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
- Must be able to stand for several hours.
- Must be able to use hand held communications devices.
Nice To Haves
- Mescalero Apache Tribal preference.
- Bicultural experience preferred.
Responsibilities
- Perform and record cash transactions to support casino gaming operations.
- Prepare daily reports on revenues and player tracking systems.
- Provide excellent customer service.
- Handle all customer transactions: currency for currency, redemption of tickets, coin, chips, and promotional vouchers.
- Verify bank at the beginning and end of shift.
- Acknowledge all guests promptly using Hospitality Behaviors.
- Perform even money exchanges with the customer and Main Bank.
- Verify currency of $20.00 and higher for authenticity.
- Ensure completion of all required forms.
- Perform chip fills and jackpot payouts upon request.
- Adhere to regulatory, departmental, and casino policies and procedures, and the Casino Internal Control Structure (ICS).
- Obtain and maintain a gaming license.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
