Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner. Accurately count and record assigned funds and make exchanges of funds throughout the shift. Keep cash drawer balanced and imprest. Make exchanges with the various bank locations. Responsible for accurate control over casino funds. Ensure all policies and procedures are followed. Responsible for maintaining adequate operational bankrolls Responsible for maintaining adequate NRT cassette inventory Review vault activities with Cage Supervisor and/or Cage Shift Manager. Verify and document personal identification information for T-31 transactions. Complete CTRs, W2Gs, MTLs, and all other required documentation. Track and complete Title 31 and Suspicious Activity reports. Assure that guests have a favorable gaming experience. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management.
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Job Type
Full-time
Career Level
Mid Level