Cage Assistant Shift Manager

Hollywood Casino St. Louis • Maryland Heights, MO

11h • Onsite

About The Position

Responsible for providing guidance and daily supervision to staff in the Cage department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Reports to guest inquiries and reports issues to Manager for guest recovery. Assists in preparing/review of currency transactions reports. Verify vault accountability at end of shift. Assists with verification of Credit line availability. Assists with review of multiple transactions logs for accuracy. Verification of main bank and window cashier drawers. Authorizing checks. Prepare fills and credits for live games when acting as cashier/banker. Prepare jackpots as needed. Prepare customer deposit and safekeeping log. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High school diploma/GED; or one to two years customer service related experience, or equivalent combination of education and experience.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Responsibilities

• Provides guidance and daily supervision to staff in the Cage department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Supports compliance to departmental budgets.
• Promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Reports to guest inquiries and reports issues to Manager for guest recovery.
• Assists in preparing/review of currency transactions reports.
• Verifies vault accountability at end of shift.
• Assists with verification of Credit line availability.
• Assists with review of multiple transactions logs for accuracy.
• Verifies main bank and window cashier drawers.
• Authorizes checks.
• Prepares fills and credits for live games when acting as cashier/banker.
• Prepares jackpots as needed.
• Prepares customer deposit and safekeeping log.
• Ensures compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Ensures all staff are trained and follow CTR and SARC procedures.
• Ensures all paperwork is completed and reported in accordance with established compliance procedures.
• Maintains strict confidentiality in all departmental and company matters.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees