CAFM Coordinator

UK Gov Facility Services

1d•Remote

About The Position

Government Facility Services Ltd (GFSL) is seeking a CAFM Coordinator to support effective use of its computer-aided facilities management platform. The role is home-based, with site visits two to four times a month, and works closely with the CAFM Manager. The Coordinator may deputise for the Manager in internal and external meetings when required. The position focuses on maintaining accurate operational data, resolving data-quality issues, managing platform access and producing reports to support business performance. It also includes supporting users, providing administration for hardware and software issues, helping colleagues learn the platform, and contributing to system improvements. GFSL delivers facilities management services across the Ministry of Justice and HMPPS estate. This is a full-time, fixed-term contract until August 2027, working 39 hours per week. GFSL offers 25 days of annual leave plus Bank Holidays, along with non-contractual benefits including Death in Service cover at four times salary, private GP consultations, an Employee Assistance Programme, financial reward mechanisms and retailer discounts. The company describes its workplace as supportive and inclusive, with learning, training and career progression opportunities. GFSL has been notified that its FM services are expected to transfer to a private-sector provider or providers following procurement, no sooner than August 2027.

Requirements

Experience working on one's own initiative and as part of a team.
Strong attention to detail and confidence working with data.
Good communication skills and the ability to build relationships with system users at all levels.
Access to a vehicle for prison site visits across the country.

Nice To Haves

Experience using CAFM systems or similar IT platforms, including PDA experience.
Previous coaching or training delivery experience.

Responsibilities

Keep the CAFM Asset Register up to date, including additions, deletions and changes arising from New Works.
Monitor data quality to ensure each asset is assigned to the correct location and data-field set.
Investigate data anomalies, identify root causes and implement agreed fixes.
Manage system security, including creating user accounts, assigning permissions and reporting on user activity.
Update supplier and staff resource lists on the platform.
Produce business-as-usual and ad hoc reports for CAFM users across the business.
Act as the escalation point for CAFM queries from Regional Administration Officers.
Provide administrative support for hardware and software issues, including module upgrades.
Coach and familiarise GFSL colleagues with use of the CAFM platform.
Participate in the CAFM Systems user group and support improvement projects.
Represent GFSL in stakeholder meetings as directed by the CAFM Manager.
Deputise for the CAFM Manager in internal and external meetings when needed.