Cafe Team Expert
About The Position
The Café Team Expert (CTE) is an integral leader for the café team, developing team knowledge and helping create a welcoming environment for customers. The role uses sales, trends, waste, inventory, and other data to support a profitable café, and collaborates with the Store Manager to develop, implement, and adapt café action plans. The CTE leads by example, supports the store team, coaches baristas, and is expected to enjoy working as a barista. The CTE must master Barnes & Noble Barista operational competencies, including drink preparation, food and beverage presentation, visual merchandising, efficient register and order-taking service, bookselling support, loss prevention, inventory ordering, and accurate monthly inventory and waste reporting. The role also reviews sales and inventory information, meets regularly with the Store Manager about café performance and opportunities, and maintains café safety, hygiene, and sanitation standards. The work involves physical activity and may include supporting other stores in the Cluster when able and needed.
Requirements
- Previous experience as a Lead Barista.
- Proficiency in Barnes & Noble Barista operational competencies, including drink making, register operation, customer service, and food and beverage presentation.
- Ability to use data related to sales, trends, waste, and inventory to support business results.
- Strong visual merchandising skills.
- Ability to coach and support team members and prioritize resources and barista support during a shift.
- Reliable and punctual attendance, flexibility to fill scheduling gaps when able, and a positive, proactive approach to work.
- Kindness, fairness, respect, helpfulness, active listening, and clear communication.
- Ability to take initiative in personal development and use feedback to improve.
- Ability to work with café safety, hygiene, and sanitation procedures.
- Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Responsibilities
- Lead and develop the café team, modeling expected behaviors and coaching team members.
- Collaborate with the Store Manager to present, implement, and adapt café action plans and improve results.
- Use sales, trend, waste, and inventory data to support café profitability.
- Prepare drinks and maintain food and beverage presentation standards; adjust displays and coach others in these practices.
- Maintain counter and floor retail fixtures using visual merchandising skills.
- Operate the register efficiently, take customer orders, and coach others on order-taking and speed of service.
- Support the bookfloor team with bookselling when available.
- Coach the team to follow loss prevention procedures and help maintain a safe, secure bookstore, including identifying theft and de-escalating challenging situations.
- Manage inventory through effective food and beverage orders.
- Complete and submit accurate monthly inventory and waste logs on time.
- Make food and beverage recommendations to customers and serve as a role model for the team.
- Review category sales, inventory quantities, and product waste reports, and act on findings to maximize sales and profitability.
- Meet regularly with the Store Manager to review café sales performance, profitability, training, and opportunities.
- Maintain café safety, hygiene, and sanitation standards.
- Comply with company policies and procedures and support other stores in the Cluster when able and needed.
Benefits
- Employee discount
- Employee Assistance Program (EAP)
- Sick pay
- Paid time off
- Paid maternity and parental leave
- Company-paid holidays
- 401(k) with company match
- Transit benefits
- Medical, dental, and vision benefits
- Healthcare and dependent care spending accounts
- Disability benefits
- Life insurance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
