Cafe Supervisor

Appellation Lodi - Wine & Roses Resort and Spa•Lodi, CA

1d•Onsite

About The Position

Maison Lodi is seeking a passionate and driven Café Supervisor to help lead their front-of-house team and deliver exceptional guest experiences. This role is essential to the day-to-day success of the café, ensuring smooth operations, high standards, and a welcoming, service-focused environment for both guests and team members. The ideal candidate thrives in a fast-paced hospitality setting, enjoys leading by example, and is committed to excellence, valuing collaboration, quality, and genuine care.

Requirements

2+ years of supervisory experience in the food & beverage industry (café or restaurant preferred) or a Lead Barista
Strong knowledge of food and beverage operations with a focus on consistency and quality
A hospitality-first mindset with the ability to thrive in a fast-paced, high-profile environment
Excellent communication skills with a friendly, professional, and approachable demeanor
Highly organized, detail-oriented, and capable of multitasking effectively
A positive attitude and a natural ability to lead and inspire others
Proficiency in POS systems and Microsoft Office (Word, Excel, Outlook)
Ability to learn and maintain knowledge of café offerings, procedures, and service standards
Ability to see with close vision, have depth perception and ability to adjust focus to small numbers and words.
Enter data into a computer terminal, operate standard office equipment, and use telephone.
Ten key/typing proficient
See and read a computer screen and printed matter with or without vision aids.
Hear and understand speech at normal levels and on the telephone.
Working in hot and cold outdoor conditions
Be able to handle stress and have the mental capacity to do so under stressful times and situations.
Constant: walking, standing and repetitive use of hands, arms, and legs
Frequent: bending and bending of neck, grasping, pushing, pulling, and reaching below, above and at shoulder level, lifting of chairs and tables for reset of rooms
Occasional: twisting of neck, power grasping, climbing stairs while carrying trays and products
Ability to lift (up to 35 pounds), bend, stoop, and reach; lift and carry equipment and supplies; constantly walking and standing for long periods (up to 4 hours) and ability to work in a fast-paced environment; walking over uneven ground and up and down stairs to service guests with or without reasonable accommodation.

Responsibilities

Oversee daily front-of-house (FOH) operations, ensuring seamless coordination with the back-of-house (BOH) team
Plan, organize, and execute all FOH responsibilities, including opening and closing procedures
Manage POS systems, including programming, transactions, and cash handling
Maintain exceptional standards of cleanliness, sanitation, and safety in compliance with health regulations
Communicate new menu items, promotions, and updates clearly across teams
Lead, coach, and motivate team members to deliver friendly, efficient, and elevated guest service
Proactively resolve guest concerns to ensure a positive and memorable experience
Support ongoing training and development, ensuring all team members are confident and knowledgeable
Foster a collaborative, positive work environment that encourages engagement and teamwork
Uphold and model company ethos in all interactions