Cafe Supervisor

Urban Air Adventure Parks•Fort Worth, TX

About The Position

The Café Supervisor is responsible for supporting the day-to-day operations of the Urban Café while working alongside team members in a hands-on capacity. This role actively participates in food preparation, service execution, and guest interactions while providing on-shift leadership, guidance, and support to ensure a high-quality guest experience. The Café Supervisor helps maintain operational standards, supports team training, and assists with scheduling and inventory processes, all while contributing directly to café operations during assigned shifts.

Requirements

High school diploma or equivalent required
2–4 years of food & beverage or hospitality experience required
Food Handler/ServSafe certification (or ability to obtain within 30 days)
Strong communication and interpersonal skills
Ability to work in a fast-paced, high-energy environment
Comfortable working in a hands-on role for the majority of the shift
Ability to stand for extended periods and lift up to 55 lbs
Availability to work days, nights, weekends, and holidays as needed
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards
Work in noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 55 lbs.
Must have regular and predictable attendance

Nice To Haves

Previous leadership or shift lead experience preferred

Responsibilities

Prepare, cook, and serve food and beverages in accordance with brand standards
Deliver excellent guest service, including order assistance, issue resolution, and follow-up
Ensure food quality, presentation, and service standards are consistently met
Maintain cleanliness, sanitation, and safety standards at all times
Address and escalate guest concerns as needed
Provide direction and support to team members during assigned shifts
Assist with training new hires on café procedures, food preparation, and service standards
Lead by example in punctuality, professionalism, and adherence to company policies
Support a positive, team-oriented work environment
Assist with inventory management, including receiving, storing, and rotating products
Support ordering and maintaining appropriate product levels
Execute daily operational checklists and ensure completion of required tasks
Follow all food safety and sanitation guidelines
Support documentation and use of operational tools (e.g., manager logs, checklists)
Participate in team meetings and training sessions as required
Perform other duties as assigned by management