Cafe Store Lead

French Truck Coffee•Baton Rouge, LA

9d•Onsite

About The Position

Our Store Leads support the day-to-day operations of the café by helping the management team create a smooth, organized, and positive work environment. They serve as a resource for team members, help ensure operational standards are met, and assist with training, communication, and shift execution.

Requirements

Previous leadership or supervisory experience in a café, restaurant, retail, hospitality, or food service environment preferred.
Experience supporting daily operations, training team members, and delivering excellent guest experiences.
Strong communication and interpersonal skills.
Ability to lead by example and foster a positive team environment.
Organized, dependable, and able to prioritize tasks in a fast-paced setting.
Commitment to food safety, cleanliness, quality, and operational standards.
Customer-focused mindset with the ability to professionally handle guest concerns.
Ability to work collaboratively with team members, managers, and vendors.

Responsibilities

Communicate store priorities, updates, and operational needs to team members.
Help ensure the café is clean, stocked, organized, and ready for service.
Support daily, weekly, and monthly cleaning and maintenance tasks.
Assist in leading shifts, including labor deployment and break management.
Ensure guest orders are completed accurately and efficiently.
Demonstrate proficiency in all front- and back-of-house positions.
Help maintain food safety, sanitation, and quality standards.
Assist with onboarding and training new team members.
Escalate team member concerns, operational issues, and guest feedback to management.
Document key store updates and support managers with administrative tasks.
Provide friendly, professional guest service and help resolve concerns as needed.
Perform other duties as assigned.