Cafe Specialist (full-time)

Living Spaces•Oklahoma City, OK

About The Position

The Café Specialist delivers a high-quality guest experience by preparing and serving food and beverages while maintaining a clean, safe, and compliant café environment. The role supports showroom operations by upholding visual merchandising standards and helping keep the space organized, inviting, and sales-ready. Working with the sales team, the Café Specialist engages guests using the Living Spaces Guest Engagement Model and contributes to sales performance. Success is measured by targeted Sales Per Hour (SPH), company KPIs, and guest satisfaction results. The role includes welcoming guests, taking and fulfilling orders, describing menu items, and suggesting products. The Café Specialist performs basic food preparation and serves alcohol, coffee, and non-alcoholic beverages according to guest specifications. They maintain safe food handling, storage, and rotation practices; clean and sanitize food-contact tools, equipment, and surfaces; and keep service, seating, and preparation areas clean. They also process transactions using POS equipment, stock and order products, manage inventory, use company systems and processes, and carry out applicable café visual merchandising standards. When supporting broader store needs, they may assist with furniture assembly and product preparation. The position has no supervisory responsibilities. The stated compensation range is $12.60–$16.40. Eligible non-exempt team members may receive overtime pay. Retail, Guest Services, and Distribution Center team members are eligible for team bonuses based on specific goals and KPIs. Benefits are available subject to eligibility requirements.

Requirements

High school diploma or GED equivalent.
1–2 years of experience in a fast-paced, high-traffic, guest-facing, interactive retail environment or a related customer service field; an equivalent combination of education and experience will be considered.
Proficient experience with Microsoft Office programs.
Food Handler Permit and Alcohol Beverage Certification as designated by state and local agencies.

Responsibilities

Greet guests, take food and beverage orders, describe menu items, and suggest products.
Prepare and serve food and beverages, including basic food preparation and serving alcohol, coffee, and non-alcoholic drinks to guest specifications.
Maintain proper food storage, rotation, and handling practices to prevent spoilage and waste and comply with food health and safety guidelines.
Clean and sanitize food preparation tools, equipment, and food-handling surfaces before and after use.
Maintain cleanliness in service, seating, and food preparation areas, and promptly address spills and leaks.
Use POS systems, cash registers, and credit card machines to process transactions accurately.
Stock food, merchandise, and supplies; order products; and manage inventory levels for café operations.
Promote a positive, guest-focused environment aligned with brand standards and service expectations.
Use company systems, tools, and established processes to support daily café and store operations.
Execute applicable visual merchandising standards, including style guide directives and labeling in café areas.
Assist with furniture assembly and product preparation according to company guidelines when supporting broader store needs.
Work toward SPH and KPI targets, analyze results, and partner with leadership to improve performance and guest satisfaction.

Benefits

Team bonus based on meeting specific goals and KPIs for eligible Retail, Guest Services, and Distribution Center team members.
Overtime pay for eligible, non-exempt team members.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flex or Health Spending Account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for full-time team members.
Life insurance for full-time team members.
Reimbursement for expenses as required by applicable law and company policy.