Cafe Coach

Stone Creek Coffee • Shorewood, WI

1d • $46,000 - $50,000 • Onsite

About The Position

The Cafe Coach (Store Manager) role exists as the main administrative presence in the Stone Creek Coffee Cafes. Our Cafe Coaches begin their journey with Stone Creek Coffee as a Cafe Coach in Training. Our Cafe Coach Trainee (CCT) program is designed to equip individuals to support larger teams and business units as they grow in their path. Coaches work with their team to ensure every person coming into a Stone Creek Coffee Cafe experiences “Remarkable Care.”

Requirements

• Passion for coffee
• Organized, detail oriented, accountable
• Desire and ability to teach & lead others
• Coachable, desire to never stop learning
• Customer service enthusiast
• Ability to communicate effectively, respectfully, and with care
• Ability to focus on different tasks and prioritize effectively
• Leadership & Team Development Experience: 1 year
• Knowledge of Food Safety and Compliance

Nice To Haves

• Skills Gained in This Role: Leadership and Team Development: Develop strong leadership abilities by coaching team members, setting clear expectations, and fostering a positive, collaborative work environment that promoted accountability and growth.
• Financial and Inventory Management: Gain experience in managing budgets, analyzing sales reports, controlling labor costs, and overseeing inventory to optimize ordering, reduce waste, and improve overall profitability.
• Customer Service Excellence: Build advanced customer service skills by handling inquiries, complaints, and feedback with professionalism and empathy, ensuring a consistently high-quality guest experience.
• Operational Efficiency and Multitasking: Learn to efficiently manage day-to-day operations while balancing administrative tasks, staff coordination, and customer engagement—all within a fast-paced environment.
• Communication and Interpersonal Skills: Enhance your verbal and written communication through daily interactions with staff, customers, and colleagues, ensuring clarity, alignment, and strong relationships.

Responsibilities

• Build a team that prioritizes the customer over all other work in the cafe.
• Treat all guests with the same care and attention as close friends and family.
• Participate in crucial conversations as needed to maintain a healthy cafe environment.
• Ensure their team cares for their customers by offering product recommendations.
• Go above and beyond to show the customer they are the most important thing.
• Love coffee, possess contagious passion around it, and want to explore it deeper.
• Communicate opportunities to pursue continued coffee education to team members.
• Work alongside their team to provide a world-class environment for customers and coworkers.
• Support developing systems and utilize tools provided to keep everything neat, clean and beautifully stocked with fresh products.
• Coach and encourage thankfulness, ensuring their teams warmly and audibly thank every customer.
• Have difficult conversations about performance, compensation, workplace dynamics, etc. with clarity and professionalism.
• Create an environment where team members can gather around coffee, be their authentic selves, and celebrate each other’s differences together.
• Keep commitments or communicate in advance with an updated plan if unable to keep a commitment.
• Craft development plans for team members.
• Provide regular, specific feedback to team members pertaining to their work quality, personal growth, and potential path through daily interactions and formal performance reviews.
• Have a clear understanding of team financial success or struggles including their performance to their respective budget lines.
• Craft plans to improve their financial performance.

Benefits

• 401(k) Retirement Plan
• Health, Vision, and Dental Insurance
• HSA
• Paid Time Off (Vacation, Sick Time, Volunteer Time, Professional Development Time, and Mental Health Days)
• Complimentary weekly 12oz bag of coffee
• On the house fuel (i.e coffee beverages) while scheduled
• Employee Discounts (40%)
• Lifestyle Spending Account (LSA) stipend
• BetterHelp Partnership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed