Cafe Barista - FT Days Pleasant Prairie

Advocate Health and Hospitals Corporation • Pleasant Prairie, WI

4d • Onsite

About The Position

The Cafe Barista position is a full-time role with day shifts, responsible for providing excellent customer service in a food and nutrition department. The role involves preparing and serving food and beverages, processing transactions, maintaining high standards of product preparation and sanitation, and contributing to cafe goals. This position also assists with training new baristas and monitoring food safety.

The Cafe Barista will operate various equipment, stand and walk for long periods, and perform tasks requiring physical exertion such as lifting, pushing, and carrying. The work environment may involve fumes, odors, dust, and exposure to mechanical, electrical, and chemical hazards, as well as sharp utensils and heat.

Requirements

• Typically requires 1 year of experience in a hospital or hotel/restaurant food service environment.
• Ability to contribute to a positive work environment.
• Thorough understanding of food preparation through on-the-job training or a food service course.
• Attends barista training sessions to attain certification and recertification.
• Excellent customer service skills.
• Ability to maintain patient confidentiality.
• Ability to perform responsibilities in a self-directed environment.
• Ability to read and understand written and oral communications.
• Excellent communication and customer service skills to effectively interact with internal and external customers.

Responsibilities

• Greets all customers by providing quick, friendly and personal service.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Sells and serves baked goods and food items to customers.
• Processes transactions through the POS and provides change to customers.
• Follows cash handling procedures and cash register policies.
• Maintains the highest level of standards for all product preparation.
• Adheres to all licensed Starbucks recipes (at Starbucks locations only), specialty drinks, measurements and food presentation standards.
• Provides top quality espresso shots for hot and cold beverages.
• Maintains espresso equipment to manufacturer and sanitation standards.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Communicates with staff and management to solve problems and improve quality & service and effectively implement change.
• Contributes to cafe goals for increasing sales and improving profits.
• Assists with new barista training by positively reinforcing successful performance and giving respectful and encouraging coaching.
• Monitors and records temperatures of food items and equipment (i.e. dish machine, refrigerators).
• Reports food danger temperatures to manager.
• Monitors cooked food temperatures and utilizes established procedures to ensure safe food handling techniques and prevent bacteria contamination.
• Prepares inventory, requisitions daily supplies and ensures proper labeling and storage.
• Replenishes food service areas to include supply of food, cold beverages, dry supplies, paper supplies, etc.
• Follows established operational policies and procedures to ensure safe food handling techniques and prevent bacteria contamination.
• Performs sanitation duties on a continual basic to ensure a safe work environment, including utensils, refrigerators and transportation carts and food service equipment.
• Maintains proper production, safety and sanitation standards.
• Corrects deficiencies as required, including interpretation, maintenance and implementation.
• Complies with Hazard Analysis Critical Control Point standard.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed