Cafe and Office Specialist

TCCI MANUFACTURING LLC • Decatur, IL

1d • Onsite

About The Position

The Café and Office Specialist is the primary curator of the visitor experience at our facility. This dual-function role provides critical backup to the Office Manager for front-desk operations while owning the site’s specialty hospitality program. You will be responsible for crafting premium beverages—including espresso-based drinks and artisanal Italian sodas—while managing a selection of light refreshments that reflect our company’s commitment to quality.

Requirements

• High School Diploma or GED required.

Responsibilities

• Provide seamless coverage for the front desk during the Office Manager’s breaks, lunches, and absences.
• Manage the main facility phone line, routing customer inquiries, sales calls, and vendor requests with professional etiquette.
• Greet all visitors and ensure they complete necessary safety check-ins, including PPE distribution and NDA signatures, before entering the manufacturing zones.
• Operate the on-site beverage station to provide a diverse menu of professional-grade drinks, including espresso-based coffee (lattes, cappuccinos), artisan Italian sodas, and seasonal refreshments and snacks for guests and staff.
• Maintain a high standard for drink presentation and flavor consistency, ensuring every beverage—from a morning pour-over to a afternoon sparkling soda—is crafted to a premium standard.
• Maintain a "tour-ready" aesthetic in the lobby and beverage areas, ensuring the environment reflects the precision and cleanliness of our manufacturing standards.
• Monitor and manage the ordering of coffee beans, flavored syrups, carbonated water, and dairy/alternatives and other hospitality needs to ensure the station is fully stocked.
• Assist in setting up conference rooms for site visits, ensuring all technological needs are met and refreshments are staged.
• Work alongside the Office Manager to coordinate the logistics of client tours, acting as a hospitality liaison to ensure a smooth transition between the lobby and the production floor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED