Café Supervisor

Stella's Cafe•Winnipeg, MB

6d•CA$24 - CA$25•Onsite

About The Position

Stella’s is looking for Amazing Café Supervisors to join our team! Become part of a growing local company, offering great wages, outstanding tips, and lots of room for advancement! Want amazing perks that include employee discounts, health and dental benefits, and more? With several locations across Winnipeg, find your store and apply today! Stella’s has been a part of the Winnipeg café scene since 1999 and proudly continue to be locally owned and operated. We believe in inspired taste, healthy ingredients, and environmental sustainability. We are an equal opportunity employer that celebrates diversity and provides a safe, inclusive environment for all their employees.

Requirements

Valid SmartChoices, Food Handler and WHMIS certification
Full-time open availability
FOH experience in a fast-paced restaurant
Excellent communication skills – listening, verbal and written
Outstanding organization, coordination, and multi-tasking abilities
Ability to be proactive in challenging situations
Proficiency in Microsoft Office
Great people skills, having a friendly and outgoing demeanor
Positive attitude and team mindset

Responsibilities

Assist in the daily operations of the café, leading the team during peak hours, completing inventory, ordering/receiving, and more.
Focus on guest satisfaction and maintaining smooth flow of operations.
Ensure that Stella’s Policies and Procedures are being followed at all times.
Adhere to Manitoba Food Safe requirements to ensure efficient, safe and sanitary food and beverage production, sanitation, receiving, food storage and facility maintenance.
Work on the floor and coach team members in real time.
Assist in training all staff in all areas, including basic products and beverage handling and café safety standards.
Ensure efficiency and productivity of staff by delegating and assigning tasks.
Ensure completion of cleaning checklists, and maintain the general tidiness of all areas of the café throughout shift as per Stella’s “clean as you go” policy.
Ensure all equipment is clean and in good working condition.
Ensure Stella's packaged products and beverage specs are being maintained and exceeded on every order, while maintaining production expediency.
Stock and maintain sufficient levels of product to ensure seamless service.
Complete commissary orders according to daily pars.
Provide feedback to the Café Manager on the performance of all employees, maintenance of the café and equipment and on opportunities for improvement.
Have clear communication and provide appropriate documentation concerning any HR related situation with an employee to the Café Manager.
Handle guest complaints respectfully, determining QSA and/or promo discount where necessary and follow our procedures.
Ensure confidentiality and protection of employee information.
Adhere to all procedure and systems set by Stella’s in day-to-day management.
Complete daily cash reconciliation, following Stella’s Cash Handling Procedures and Policies.
Ensure that all employees are provided with a work environment that is safe and free of any harassment.
Follow Stella’s Corrective Action Process for situations requiring discipline and/or coaching regarding Stella’s Policies and Procedures.
Maintain and demonstrate professional work ethics and a positive attitude at all times.
Maintain and foster a positive relationship with fellow management team members.