Ullr Cafe Supervisor
About The Position
The Café Supervisor leads day-to-day operations at Ullr Café, located at The Grand Colorado on Peak 8, and helps deliver the company’s Sharing Smiles philosophy through welcoming hospitality and quality coffee, food, and beverage service. The role supports a café team serving guests at the resort and works with other departments in the OneBGV spirit. The supervisor assists the Food & Beverage Manager with café operations and staff supervision; trains, coaches, and develops employees; and helps maintain service quality, productivity, safety, sanitation, and a positive team environment. The position also covers operational duties such as scheduling, inventory, opening and closing, cash handling, food preparation, and guest issue resolution, and performs barista and food-preparation work as needed. This is a full-time, non-exempt position with varied hours, including mornings, evenings, weekends, and holidays. Compensation is $18.00–$20.75 per hour plus gratuities.
Requirements
- High school diploma or equivalent (GED).
- At least 1 year of experience in food and beverage, café, or restaurant operations.
- Strong customer service skills and a friendly, guest-focused attitude.
- Ability to lead, train, and motivate a team.
- Basic math skills, including handling cash and calculating discounts.
- Comfort using computers, Microsoft Office, email, and POS systems.
- Flexibility to work mornings, weekends, and holidays.
- Ability to stand for long periods and lift up to 50 pounds.
- Food Handler Certification, or ability to obtain it upon hiring.
Nice To Haves
- Previous supervisory experience in a café, coffee shop, or restaurant.
- Barista experience, including espresso preparation and latte art.
- Knowledge of food safety and sanitation regulations; ServSafe certification is a plus.
- Familiarity with scheduling software.
- Experience in a resort or high-volume hospitality setting.
- Passion for coffee, food, and mountain culture.
- Bilingual skills; Spanish is a plus.
Responsibilities
- Assist the Food & Beverage Manager with daily café operations and staff supervision.
- Train, coach, and develop café staff to support excellent service and performance.
- Delegate tasks, monitor productivity, and maintain quality control.
- Ensure staff follow health, safety, and sanitation guidelines.
- Handle guest concerns and resolve issues promptly and professionally.
- Oversee opening and closing procedures, food preparation, and beverage service, including coffee, sandwiches, and baked goods.
- Maintain inventory, restock supplies, and keep the café clean and organized.
- Conduct staff evaluations, provide feedback, and support career growth.
- Schedule staff shifts and manage attendance, tardiness, and time-off requests.
- Uphold company policies, hospitality standards, and brand culture.
- Operate POS systems, handle cash, and follow cash-handling procedures.
- Foster a positive, team-oriented work environment.
- Stay informed about resort updates, promotions, and local events.
- Perform barista and food-preparation duties as needed.
Benefits
- Health, vision, and dental insurance plans.
- Company-paid life insurance coverage.
- Voluntary life and accidental death and dismemberment insurance.
- HSA and FSA-Dependent Care Accounts.
- Retirement plan.
- Paid time off and sick leave.
- Paid volunteer time off.
- Bereavement leave.
- Biannual bonuses.
- Tuition reimbursement program.
- Employee wellness programs supporting physical and mental health.
- Ski and recreation center pass loan programs.
- Lodging and gear discounts.
- Sporting and concert event tickets.
- Pet insurance partner discounts.
- Occasional-use transferable passes for access to six resorts through the owners’ program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
