Café General Manager

Mountainside Cafe • Canaan, CT

19h • Onsite

About The Position

At Mountainside Treatment Center, our café is more than just a dining space—it’s a vibrant, community-centered environment and a key part of our clients’ recovery journey. We’re seeking a Café General Manager who brings strong operational leadership and a passion for mentorship, hospitality, and impact. In this role, you’ll oversee all aspects of café operations while also shaping a unique vocational training program that helps individuals build confidence, skills, and a path forward. If you’re someone who thrives in a fast-paced environment, loves developing teams, and wants your work to make a difference beyond the bottom line, this is a rare opportunity to do both.

Requirements

• High School Diploma or equivalent required
• 2+ years of restaurant management experience (5+ years in restaurant/hospitality strongly preferred)
• Strong leadership skills with a passion for coaching and developing others
• Proven ability to manage budgets, forecasts, and operational performance
• Exceptional customer service mindset with attention to detail
• Experience in training, onboarding, and team development
• ServSafe Certification required
• Comfort working in a mission-driven environment supporting individuals in recovery
• Strong communication, organization, and problem-solving skills
• Proficiency with Microsoft Office and general business systems

Responsibilities

• Own full café operations across front-of-house, back-of-house, and property
• Manage budgets, forecasting, and P&L performance with a focus on sustainable growth
• Drive revenue through creative strategies, including expanding catering and takeout offerings
• Monitor inventory, vendor relationships, and cost controls to stay within budget targets
• Lead, coach, and develop a diverse team including kitchen staff, FOH team members, and supervisors
• Create clear growth paths, training plans, and performance goals for staff
• Conduct regular performance reviews and provide ongoing feedback and mentorship
• Step in as needed to support daily operations and maintain team continuity
• Set and uphold high standards for hospitality, service, and cleanliness
• Resolve guest concerns with professionalism and care
• Continuously improve workflows and service delivery to enhance the customer experience
• Design and standardize café roles as part of a structured vocational training program for clients
• Provide hands-on coaching and mentorship to help clients build transferable job skills
• Track progress and ensure measurable growth throughout each client’s experience
• Collaborate closely with clinical and extended care teams to support recovery outcomes
• Oversee scheduling based on business trends, seasonality, and special events
• Ensure compliance with all health, safety, and regulatory requirements
• Maintain accurate reporting across financial, operational, and personnel metrics
• Identify opportunities to improve efficiency, reduce waste, and enhance overall performance

Benefits

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees