Café Manager

Urban Air Adventure Parks • Rockford, IL

1h • Onsite

About The Position

The Café Manager is primarily responsible for overseeing the operations of the Urban Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the Team. Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Rockford is an equal opportunity employer.

Requirements

• Must have First Aid/CPR and food handler manager certification
• Must have full availability weekends
• Friday-Monday Schedule during the school year
• Minimum of high school diploma or equivalent required
• Minimum of two (2) years’ previous F&B experience (quick Service and/or restaurant experience)
• Must be 21+ years of age
• Must be available Friday-Saturday-Sunday-Monday
• Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment
• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision making
• Open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

Nice To Haves

• some college preferred
• 1-3 years’ management experience in the hospitality field preferred

Responsibilities

• Support the proper execution of all processes, systems, and standards
• Ensure all deliveries are received correctly and logged
• Maintain effective inventory control, storage, and rotation to minimize wastage
• Manage the Urban Café Team, ensuring they always work to the expected standards
• Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Train the Urban Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
• Establish & maintain a high standard for the Urban Café Team regarding punctuality, attendance and attitude and ensure these standards are always maintained
• Establish & maintain a high standard and good example for the Urban Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
• Maintain a clear, well-organized and easy-to-access the Urban Café
• Handle guest concerns pertaining to the Urban Café
• Participate in regular staff meetings and training as and when required
• Other duties as tasked by General Manager

Benefits

• 1 hour of PTO for every 40 hours worked
• 50% off meals and merchandise discount
• cost will be reimbursed at 6 month anniversary (for First Aid/CPR and food handler manager certification if needed)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees