Café Associate

ASM Global•New York, NY

2d•Onsite

About The Position

The Café Associate is responsible for delivering a world-class guest experience through exceptional food and beverage service within a fast-paced café environment. This position supports daily café operations by preparing and serving food and beverage items, maintaining cleanliness and presentation standards, processing guest transactions, and ensuring an efficient and welcoming atmosphere for guests. The Café Associate plays a critical role in driving operational excellence, hospitality standards, and overall guest satisfaction.

Requirements

High school diploma or GED preferred.
Previous café, restaurant, hospitality, retail food service, or guest service experience preferred.
Experience working within high-volume hospitality, entertainment, attraction, stadium, or restaurant environments preferred.
Food Handler certification or equivalent food safety certification preferred.
Strong guest service and interpersonal communication skills.
Ability to work effectively in a fast-paced, high-volume environment.
Strong attention to detail and commitment to hospitality standards.
Ability to work collaboratively as part of a team.
Basic cash handling and POS system experience preferred.
Ability to follow operational procedures and food safety standards consistently.
Flexible schedule availability, including nights, weekends, holidays, and event days.
Ability to communicate effectively in English; bilingual skills are a plus.
Ability to stand and walk for extended periods of time.
Ability to lift, carry, push, and pull up to 30 lbs. safely and repeatedly.
Ability to safely operate food service equipment and cleaning tools.

Responsibilities

Provide exceptional guest service by greeting, assisting, and engaging guests in a professional and courteous manner.
Prepare, package, and serve food and beverage items in accordance with company recipes, presentation standards, and food safety guidelines.
Accurately process guest orders and operate point-of-sale (POS) systems, including handling cash and credit card transactions.
Maintain cleanliness and organization of café stations, counters, seating areas, storage rooms, and service equipment.
Restock food, beverage, paper, and operational supplies throughout shifts to maintain operational readiness.
Support opening, closing, and event-based operational procedures as assigned.
Ensure compliance with all health, sanitation, food safety, and company policies and procedures.
Monitor product quality, freshness, and presentation standards throughout service periods.
Work collaboratively with culinary, stewarding, operations, and leadership teams to support seamless service execution.
Respond professionally and efficiently to guest requests, questions, and service recovery opportunities.
Assist with inventory organization, product rotation, and waste minimization practices.
Maintain a clean, safe, and guest-ready environment at all times.
Perform additional operational duties and responsibilities as assigned by leadership.