Caesars Rewards Representative - Full Time (Citywide LV)

Caesars Entertainment • Las Vegas, NV

22h • Onsite

About The Position

The Caesars Rewards Representative is responsible for actively engaging and enrolling new premium slot players into the Caesars Rewards Program on the casino floor. This role requires delivering fast, friendly, and professional service while accurately entering customer information and maintaining data integrity. Representatives must be knowledgeable about program benefits and effectively communicate them to guests, contributing to a positive and engaging customer experience.

Requirements

• Must be at least 21 years of age and able to obtain a NV Gaming license.
• High school diploma or GED required.
• Proven ability to deliver courteous, friendly, and efficient service.
• Excellent interpersonal and communication skills.
• Outgoing, upbeat personality with the ability to maintain a positive attitude throughout the shift.
• Must be able to generate business by engaging and signing up qualified players.
• Basic computer skills required; ability to type at least 30 WPM.
• Must be able to read, write, speak, and understand English.
• Must be able to work any day of the week and any shift.
• Ability to work well with co-workers and contribute to a team environment.
• Must present a well-groomed, professional appearance.
• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
• Must be able to respond calmly and handle many customers' demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder.
• Must be able to tolerate areas containing secondhand smoke.

Nice To Haves

• Previous experience in commission-based sales, telemarketing, retail, or customer service preferred.
• 10-key experience preferred.

Responsibilities

• Solicit and identify new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issue point vouchers and complimentary as designated by customer account information.
• Acknowledge, greet and converse with customers on the casino floor.
• Create and issue Total Rewards cards and promote the program and related promotions.
• Maintain integrity of database by following high standards of data entry.
• Ensure the protection of customer’s rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meet attendance guidelines of the job and adhere to regulatory, departmental and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees