Caesars Rewards Loyalty Program Desk Agent (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

7d•Onsite

About The Position

The Caesars Rewards Loyalty Program Desk Agent is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center while creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and have the ability to “suggest" various property venues, amenities, and activities.

Requirements

Must be at least 21 years of age
High school diploma or GED required.
Ability to add and subtract numbers is essential.
Pleasant personality, excellent customer service skills as well as record keeping skills are a must.
Pleasant and easily understood speaking voice is required.
Must be able to receive and accept directions and instructions in a positive cooperative manner.
Must be fluent in English.
Ability to read and write in English imperative.
Must be able to get along with co-workers and work as a team.
Must present a professional, well-groomed appearance.
Able to lift and/or carry objects weighing up to 30 pounds
Able to stand for long periods of time
Able to meet service standards throughout the shift
Able to respond to visual and auditory cues
Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
Able to work in areas containing second hand smoke
Able to work in noisy environment
Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits
Greet buses and distributes Total Rewards Cards and requested coupon packages to passengers.
Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition
Provide accurate information to guests regarding on property promotions & events and direct marketing offers
Assists as needed with Promotions and Events.
“Suggest" and recommend to the guests various venues, outlets and amenities to enhance the guest’s experience while on property
Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome
Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner
Embrace the changes that are routinely made in a marketing program that continues to evolve and grow
Comply with all Caesars Rewards Department policy & procedure and Total Rewards Brand Standards
Maintain data integrity and confidentiality when working with guest accounts
Comply with all Internal Control policies and procedures
Comply with all state, federal and tribal regulatory policies and procedures
Issue promotional amenities, redeems coupons, maintains accurate bank and inventory control records.
Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.