Assistant Hotel Manager, Caesars Tower (Caesars New Orleans)

Caesars Entertainment • New Orleans, LA

2d • Onsite

About The Position

The Assistant Hotel Manager is responsible for managing day-to-day operations of the Front Services hotel operations including the Front Desk, Bell Desk, Door, Concierge, Butlers and Valets, while ensuring all team members provide excellent service is provided to guests in a prompt, friendly and courteous manner.

Requirements

• Must be at least 21 years of age
• Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred.
• Must possess excellent oral, written and communication skills.
• Must be able to get along well with co-workers and work as a team.
• PC literate with a minimum working knowledge of Microsoft’s Word and Excel required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Must be able to maneuver in and around front desk area and other hotel areas including parking garage and baggage room.
• Must be able to respond calmly when handling guests and employee conflicts.
• Must be able to speak, write, and understand English.
• Must be able to stoop and bend, as well as lift up to 80 pounds, and push rolling carts up to 200 pounds.
• Must have a valid Louisiana Drivers License.
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
• Must be able to respond to visual and aural cues.
• Must be able to operate the following equipment: computers, safe lock key machine, speed printer, fax machine, telephones and photocopy machine.
• Must be able to perform physical and mental job duties of front desk person, valet parking attendant, bell person, bell captain and door person.
• Must be able to recognize and respond to individuals with questions.
• Must be able to tolerate areas containing second-hand smoke, car exhaust, dust, and bright lights.
• Must be able to tolerate temperatures below 10 degrees and in excess of 95 degrees.

Nice To Haves

• Business or Hotel related degree is desired.
• Three to five years previous supervisory or management experience in a hotel environment preferred.

Responsibilities

• Ensures consistent, high-quality service standards are maintained in the Front Desk and Front Services areas.
• Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.
• Must be able to understand and manage within the departmental budgetary guidelines.
• Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.
• Provides positive feedback to employees, as well as, corrective feedback to negative actions.
• Handles special projects and other job duties as assigned.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Demonstrates Caesars' Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree