Cadence Support Analyst
About The Position
We are seeking an experienced Epic Cadence Analyst to provide ongoing application support and maintenance for a west coast healthcare organization. The role primarily focuses on processing assigned maintenance and optimization tickets and maintaining scheduling workflows, provider setups, visit types, and related Cadence configurations accurately and efficiently. This flexible part-time contract position involves approximately 20–30 hours per week. Work is assigned through a ticketing system, and the analyst is responsible for completing requests independently. As the engagement evolves, there may be opportunities to support more complex Cadence optimization initiatives and project-based work. The ideal candidate enjoys hands-on system build and support work, can manage assigned tickets with limited oversight, and is interested in contributing to future optimization and project initiatives as opportunities arise.
Requirements
- Current or previous Epic Cadence certification.
- At least 3 years of Epic Cadence build and support experience.
- Experience supporting ambulatory scheduling workflows.
- Strong understanding of provider scheduling, templates, visit types, and department configuration.
- Experience working from ticket queues or service request systems.
- Ability to work independently with minimal supervision.
- Strong communication and documentation skills.
Nice To Haves
- Experience with Cadence optimization and workflow redesign.
- Experience creating and maintaining decision trees.
- Experience troubleshooting complex scheduling issues.
- Prior healthcare provider organization or health system experience.
- Experience supporting Epic-related projects, upgrades, or implementations.
Responsibilities
- Complete assigned Epic Cadence maintenance tickets in a timely manner.
- Build and maintain scheduling templates.
- Configure and update session limits.
- Maintain scheduling modifiers and related configurations.
- Perform provider maintenance, including department assignments, visit type settings, session limit updates, and scheduling configuration updates.
- Troubleshoot and resolve routine Cadence configuration issues.
- Document changes and communicate ticket status to stakeholders.
- Update and maintain scheduling decision trees, based on capacity and experience.
- Investigate and troubleshoot technical and workflow issues, based on capacity and experience.
- Configure and deploy new visit types, based on capacity and experience.
- Participate in workflow optimization efforts, based on capacity and experience.
- Support larger Cadence enhancement projects and implementation activities, based on capacity and experience.
- Collaborate with operational and clinical stakeholders to improve scheduling processes, based on capacity and experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
