Cable Landing Station Technician - Boca Raton, FL

Military Spouse Corporate Career Network•Boca Raton, FL

12d•Onsite

About The Position

The Cable Landing Station (CLS) Technician is responsible for operating, maintaining, and repairing submarine cable system equipment at Equinix’s facility. The technician shares daily responsibility for cable system maintenance, operation, and repair, and serves as a primary contact to ensure repairs, planned work, and customer requests meet Equinix and customer service-level obligations and agreements. The role follows the Joint System Maintenance Document (JSMD) procedures for each system and provides timely resolutions, workarounds, and status updates. The technician manages and monitors submarine cable system equipment and network activities, coordinates with the Primary Network Operations Center (PNOC), system owners, Equinix personnel, vendors, agencies, and other cable landing stations, and supports fault diagnosis, service activation, testing, documentation, and cable repair operations. The role requires onsite availability during normal business hours and call-out availability at other times as required by service-level obligations.

Requirements

At least 5 years of telecommunications experience operating and maintaining submarine cable systems as a Submarine Cable Landing Station Technician or Station Manager.
A proven track record operating and maintaining submarine cable systems, including system testing, fault finding, repairs, and safety requirements.
Proven proficiency in PFE maintenance and operations, including branch unit powering and reconfiguration as directed by the PNOC.
Knowledge of submarine cable systems, DWDM systems, trouble-ticketing systems, and network management systems.
Ability to work independently with minimal supervision.
English written and verbal communication skills.
Availability onsite during normal business hours and for call-outs at other times as required by service-level obligations.

Nice To Haves

Certifications from equipment vendors and/or industry governing bodies.
Experience operating and maintaining SLTE.
Experience with multiple vendors, such as TE SubCom, Ciena, and Infinera.

Responsibilities

Manage scheduled and unscheduled maintenance, operations, and repair of submarine cable system power feed equipment (PFE), submarine line terminal equipment (SLTE), line monitoring equipment (LME), and network management systems (NMS), following JSMD procedures or PNOC direction.
Coordinate Equinix activities and obligations associated with the submarine cable landing station with the PNOC and submarine cable system owners.
Observe activities to ensure compliance with government regulations.
Confer with submarine cable system owners and Equinix senior management to comply with station policies and administrative procedures.
Act as the first-level escalation point and handle submarine cable system network faults.
Support, proactively manage, and monitor the submarine cable system network as directed by the PNOC.
Analyze and diagnose complex networking problems, identify issues, and resolve faults in coordination with the PNOC and system owners.
Coordinate Equinix personnel to manage and clear network and customer faults.
Coordinate with onsite building support personnel regarding building security, power, and heating and cooling issues that affect or could affect the submarine cable system.
Coordinate with vendors as needed to ensure efficient operation of the submarine cable system network.
Liaise with DHS or other agencies as required to meet regulatory obligations, including site access, site visits, visitor-log requests, and report preparation.
Communicate with the PNOC and escalate internally and externally as necessary to meet service-level obligations and agreements.
Activate new services as directed by the PNOC and system owners, test to maintain quality, and record network changes in appropriate databases.
Follow global work instructions and JSMD procedures and maintain service quality.
Maintain documentation and case history in the service ticket database as required by the PNOC and Equinix.
Manage onsite equipment setup, operation, maintenance, and repair.
Coordinate with cable repair vessels via PSMs and/or email, using closed-loop communications as appropriate during cable repair operations.
Coordinate with submarine cable system landing stations in Taiwan, the Philippines, and Chile during cable faults, including coordinating COTDR testing with the PNOC.
Reduce service downtime by providing workarounds and alternatives.
Be onsite during normal business hours and available on a call-out basis at other times as required by service-level obligations and agreements.