C-Store Supervisor

JACKPOT JUNCTION CASINO HOTEL•Morton, MN

5d•$19 - $37•Onsite

About The Position

This role involves assisting with the daily management of C-Store operations, supervising C-Store Associates to meet financial, operational, and guest service expectations. The position requires operating cash registers, performing currency transactions, and directing stocking and merchandising efforts. The supervisor will also support the C-Store Manager in staff acquisition and development, fostering a positive work culture, coordinating local promotions, and protecting company assets. Key responsibilities include providing leadership on operational issues, planning work schedules, supervising employees, and performing cashier duties as needed. Ensuring compliance with policies, addressing customer concerns, preparing reports, and maintaining store security are also crucial aspects of this role.

Requirements

2 years of customer service, cash-handling and retail experience
1 year in a lead or supervisory capacity
High school diploma or GED
Must be at least 21 years of age
Knowledge of cash register operations, sales methods and techniques.
Knowledge of retail guest service standards.
Knowledge of retail store maintenance and operations.
Knowledge of POS systems.
Knowledge of inventory systems.
Strong leadership, supervisory, training and evaluation skills.
Strong mathematical skills.
Strong computer skills.
Strong verbal and written communication skills.
Able to follow verbal and written instructions.
Able to establish and maintain professional relationships with individuals of varying social, cultural and professional backgrounds.
Able to accurately perform monetary transactions, including making correct change.
Able to write reports and business correspondence.
Able to use good judgement and foresight.
Able and willing to work evenings, weekends and holidays.
Able and willing to work extended hours and varying schedules as required.
Reliable source of transportation.
Sensitivity to various cultures, including Native American cultures.
Regular attendance and punctuality.
Able and willing to work any changes in scheduled hours as required.
Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

Responsibilities

Assist with managing daily C-Store operations.
Supervise C-Store Associates to achieve financial, operational and guest service expectations.
Operate cash register and associated equipment, and perform currency transactions.
Direct and participate in the stocking and merchandising of the sales floor, including maximizing the capacity of selling fixture, visual presentations and floor models.
Assist C-Store Manager in the acquisition and development of an adequate pool of staff to support the planned sales and service objectives of the store.
Assist in the development and execution of programs and practices which foster a high-motivation, high-productivity and customer-driven culture.
Assist C-Store Manager with the coordination of local sales promotions and public relations activities in the community.
Assist C-Store Manager in the development and execution of programs which provide for optimum protection of company assets against loss due to internal/external theft, inaccurate recordkeeping and wastage.
Provide leadership and support concerning operation issues, including staffing, safety, special services, housekeeping, maintenance, bookkeeping, cashier functions and adherence to standards, policies and procedures.
Plan and prepare work schedules, and assign employees to specific duties.
Supervise employees who are engaged in sales work, taking of inventories and reconciling cash with sales receipts.
Perform duties of C-Store Associates as needed, included working as a cashier.
Ensure employee compliance with established security, sales and recordkeeping policies and procedures.
Address customer complaints and inquiries, both in person and by phone, while maintaining a professional attitude and projecting a positive image for the company.
Prepare daily sales reports, weekly schedules and weekly layaway reports.
Lock and secure store.
Ensure safety and security of store, employees and customers.
Perform other duties and responsibilities as assigned.