Bylaw Compliance Clerk

The City of Guelph • Guelph, ON

11d • Onsite

About The Position

The Bylaw Compliance Clerk position is within the Operations Administrative Division of the Public Services Department, Operations Division, Administration. This is a permanent, full-time role located at City Hall, 1 Carden Street, requiring in-person work. The successful candidate will create a positive experience for customers by responding to Corporate and Community Safety and Parking Service needs in a timely, professional, and accurate manner. The role emphasizes strong administrative skills and continuous improvement, aligning with the City of Guelph Corporate Strategic Plan and values of integrity, service, inclusion, wellness and learning, to contribute to an inclusive, connected, prosperous city.

Requirements

• Experience related to the duties listed above, normally acquired through a grade 12 diploma.
• 1 year related administrative experience with an emphasis on assisting customers.
• Excellent oral and written communications skills with the ability to communicate with all levels of staff, stakeholders, and the public.
• Ability to work in an efficient manner and be detail-oriented with a high level of accuracy.
• Ability to work on your own and in a team environment and enjoy sharing knowledge and ideas with others.
• Adept at navigating and resolving conflict or difficult interactions.
• Ability to learn and apply new tools, methods, knowledge, and information.
• Ability to meet deadlines and timelines.
• Knowledge and experience interpreting municipal bylaws.
• Must possess intermediate computer skills with Microsoft 365 (Teams, Sharepoint, Word, Excel, and Outlook).
• Experience working with confidential information.

Nice To Haves

• Experience with AMANDA, Report a Problem, AIMS, MPAC, and Central Square Property Tax.
• Experience applying continuous improvement methodologies.
• Experience with Business Licensing, Lottery Licensing.
• Experience with Property Standards and Property Standards Committees.
• Parking Service experience.
• Experience working in a municipal government.

Responsibilities

• Provide daily clerical assistance to the Operation Department.
• Identify opportunities to optimize processes, reduce inefficiencies, and improve operational performance.
• Provide excellent and timely customer service to both internal and external customers, by telephone, in-person, website, and email.
• Respond to concerns and inquires which will include logging requests for service and/or responding to program/service inquiries and deescalating customer concerns.
• Review, process, and issue City of Guelph business licenses.
• Review and process lottery licence applications, review lottery reports, etc.
• Review, process, and issue parking permit and reserve space rentals.
• Schedule and coordinate inspections for Business Licensing and Property Standards.
• Make qualified assessments and referrals of complex issues to the correct department/division or agency.
• Act as Secretary on the City of Guelph’s Property Standards Appeal Committee.
• Process letters, notices, reports, agendas, meeting minutes, and other correspondence.
• Review applications and issue Municipal Liquor Licence clearances.
• Evaluates supply and equipment needs and initiates purchasing processes in appropriate areas.
• Order, process, and coordinate Bylaw Compliance and Security uniforms and safety equipment.
• Maintain accurate forms, databases, files, and data.
• Receive and process applications for bylaw exemptions.
• Assist with the process to update municipal bylaws and set fines.
• Assist with special projects, initiatives, and/or programs.
• Perform other related duties as assigned.

Benefits

• Paid vacation days, increasing with years of service
• Paid personal days
• Hybrid and flexible work arrangements
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching
• Extended health and dental benefits, including Health Care Spending Account
• Employee and Family Assistance Program
• Parental leave top up program
• Learning and development opportunities including tuition assistance
• Employee recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED