Buyer Account Manager - Mobile

B-Stock•Boston, MA

22h•Hybrid

About The Position

As a member of our Premier Buyer Account Management Team, the Buyer Account Manager - Mobile will drive GMV growth by servicing a group of large B2B mobile buyers. The Buyer Account Manager - Mobile will be responsible for supporting and growing mobile buyers by applying their experience in secondary-market mobile B2B sales, operations, and buyer management. Additionally, this individual will work cross-functionally with our seller account management, product, sales, marketing, and operations teams to provide further operational support. This person would report directly to the Vice President of Buyer Growth.

Requirements

3+ years of experience with Enterprise B2B Liquidation Sales or Account Management in the Mobile secondary market
Coachable and can work well independently and collaboratively
Outgoing and personable disposition, eager to create new relationships, not afraid to call people
Ability to manage expectations and drive the behavior of people with strong personalities
Experience with, and/or an understanding of the marketplace business model
Excellent executive function, follow-through, and resilience.
Persuasive verbal communication skills
Proven ability and willingness to work with tight deadlines and quick response times
Proficient in MS Office or G-Suite, Salesforce.com, and other CRM platforms
The ability to think creatively and find solutions to problems
Experience managing a revenue target and quota

Nice To Haves

Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), logistics software solutions, or SaaS (Software as a Service)
Experience working in a start-up-like environment
Desire to work in a detail-oriented environment with large transactions
College degree in Business, Marketing, Supply Chain, Finance, or related field, or equivalent relevant experience

Responsibilities

Manage a cohort of large mobile buyers (“Premier” buyers) currently purchasing on B-Stock
Be a hyper-responsive single point of contact for Premier mobile buyers
Drive cohort GMV, bidding activity, and dispute resolution
Develop a comprehensive understanding of B-Stock’s business model, platform, solutions, and value
Develop an in-depth knowledge of every B-Stock mobile marketplace, including inventory condition, schedules, inventory sources, individual facilities and their variances, inventory forecasts, and any other detail related to mobile transactions.
Execute buyer outreach via phone call, email, and text
Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as needed
Work closely with Seller Account Management, Product, CS, and other teams to resolve issues, identify improvement opportunities, and implement new processes for an improved Premier mobile buyer experience
Reporting and analysis of large buyer acquisition and activity. Maintain Salesforce records for buyers
Maintain constant awareness of the overall mobile industry, specifically secondary mobile markets, competitor activities, and challenges
Exceed operational metrics: Total cohort buyer spend, buyer transaction growth, churned buyer rate, dispute rate
Drive buyer onboarding: Successfully convert mobile prospects into active registered bidders by delivering demos, education, and high-touch platform support