Butler

Fontainebleau Las Vegas•Las Vegas, NV

12d•Onsite

About The Position

The Butler is responsible for providing personalized and anticipatory service to discerning clients, ensuring a seamless and memorable guest experience. The Butler offers bespoke service tailored to individual preferences, while maintaining the highest standards of hospitality, etiquette, and discretion.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required
Previous experience in a luxury hospitality setting, preferably in a similar butler or guest services role, is highly desirable
Demonstrated experience in delivering personalized service and exceeding guest expectations is a significant asset
Ability to maintain a valid Drivers’ License and clean driving record
Strong understanding of personalized service and etiquette
Maintain a high level of professionalism, be impeccably groomed, poised, and polished, and adhere to the highest standards of etiquette
Deep passion for serving others and an unwavering commitment to guest satisfaction are fundamental to this role
Ability to anticipate guests' preferences and provide anticipatory service is vital
Excellent communication and interpersonal skills, with a polished and gracious demeanor
Meticulous attention to detail
Ability to understand and respect the customs and preferences of guests from various backgrounds
Efficient time management and the ability to prioritize effectively
Discretion and professionalism in handling confidential information and guest interactions
Exceptional attention to detail to anticipate and fulfill guest needs and preferences
Knowledge of fine dining, wines, and beverage service protocols
Ability to collaborate with other resort departments, such as housekeeping, culinary, and front desk, is vital for seamless guest experiences
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Possession of a valid driver's license
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Proficiency in multiple languages is a plus
Proficiency in Mandarin is a plus

Responsibilities

Greet guests warmly and professionally, creating a welcoming and courteous atmosphere upon their arrival
Provide personalized and anticipatory service, attending to guests' needs and preferences with attention to detail
Ensure guest rooms and suites are meticulously prepared and maintained, including arranging amenities, preparing personalized welcome notes, and managing turndown service
Assist with dining arrangements, serving meals, and offering personalized dining suggestions to guests
Prepare and serve beverages, including cocktails, wines, and other refreshments, according to guests' preferences
Offer concierge services, including organizing excursions, transportation, spa appointments, and other personalized requests
Assist with clothing and wardrobe management, including packing and unpacking, laundry, and pressing services
Identify and recognize VIP and returning guests, ensuring their preferences and expectations are met and exceeded
Establish and maintain positive and professional relationships with guests, anticipating their needs and preferences
Adhere to the highest standards of etiquette and protocol, maintaining an unobtrusive and discreet presence while providing exceptional service
Assist with the planning and execution of special events, dinners, and celebrations, ensuring a flawless and memorable experience
Ensure all service areas, including pantries and butler stations, are well-organized and stocked with supplies
Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the appropriate management
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Must possess a valid driver's license and demonstrate proficiency in operating a motor vehicle.