Butler

Nemacolin • Wharton Township, PA

6h • $16 - $25 • Onsite

About The Position

As a Butler at Nemacolin, you will become a trusted, highly personalized resource for guests throughout their stay, anticipating needs, orchestrating details, and creating an effortless sense of care from arrival through departure. As part of a resort that features Forbes Five-Star and AAA Five-Diamond-rated luxury accommodations, you will bring warmth, discretion, sophistication, and exceptional attention to detail to every interaction. By understanding individual preferences and coordinating seamlessly across the resort, you will transform requests into thoughtful experiences and ensure every detail of a guest’s journey feels considered, personal, and beautifully executed.

Requirements

• A naturally intuitive approach to hospitality, with the ability to recognize what a guest may need before being asked
• Warmth, sophistication, discretion, and the confidence to build trusted relationships with discerning guests
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments
• Strong organization and follow-through, particularly when managing multiple requests and highly individualized details
• Sound judgment, composure, and resourcefulness in a fast-paced environment
• A polished professional presence and genuine commitment to exceptional guest service
• Adaptability and flexibility to respond to changing guest needs, resort priorities, and varied schedules
• The desire to deepen a career in luxury hospitality through increasingly sophisticated guest-facing experiences
• High school diploma or equivalent required, with at least two years of customer service or related experience preferred
• Previous luxury hospitality, guest services, butler, concierge, or similarly personalized service experience preferred
• Ability to communicate fluently in English and build professional relationships with guests, colleagues, and business partners
• Ability to learn and confidently use Microsoft Office, HOST, and other systems required to document and coordinate guest experiences
• Strong organizational, multitasking, and problem-solving abilities, with the capacity to remain effective in a fast-paced environment
• Valid driver’s license and ability to work varied schedules, including nights, weekends, holidays, and split shifts based on guest needs
• Must be at least 18 years of age and able to bend and lift up to 25 pounds

Responsibilities

• A deeply personalized guest experience built on anticipation rather than reaction, with thoughtful attention to individual preferences, special requests, celebrations, and the details that make a stay feel uniquely personal
• A seamless connection to the resort, giving guests confident access to accommodations, dining, spa, recreation, transportation, activities, entertainment, events, and surrounding attractions while coordinating the details that bring each experience together
• Effortless arrivals, departures, and in-stay moments through personalized accommodation introductions, room preparations, room checks, amenities, refreshments, gifts, correspondence, luggage assistance, wardrobe preparation, and other appropriate personal services
• Continuity across every guest request, with ownership from initial inquiry through completion, thoughtful follow-up, accurate documentation, and clear communication with the departments responsible for delivering each experience
• A coordinated luxury experience across the resort, partnering closely with Housekeeping, Front Office, Concierge, Food & Beverage, Recreation, Spa, Transportation, and other departments to ensure preferences and requests are understood and fulfilled seamlessly
• Confidence and trust in moments that matter, responding to guest concerns with empathy, professionalism, sound judgment, and ownership while recognizing opportunities to turn service recovery into a stronger relationship
• The highest level of discretion and personal care, protecting confidential guest information and maintaining a polished, organized, and guest-ready presence throughout the shift, including during VIP arrivals, celebrations, special events, and other high-touch experiences
• A lasting record of personalized service, maintaining accurate guest preferences, requests, and service recovery details while providing thoughtful shift transitions that allow the next butler to continue the experience without missing a detail

Benefits

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED