Butler

Marriott Vacations Worldwide

2d•$27•Onsite

About The Position

As an essential part of the guest services team, is responsible to continually improve and maximize each guest’s experience from providing exceptional level of personalized service to ensuring all guests needs are met in a prompt and efficient manner. Duties are performed in the strictest of confidentiality that of a “personal assistant,” being unobtrusive when not needed and based accordingly on hotel’s standards.

Requirements

Familiarity with guest profiles, maintaining positive guest relations at all-times
Familiarity with all departmental services, policies, procedures and standards
Correct maintenance and use of equipment as intended
Maintaining supplies and all resource materials
Knowledge of weather conditions (current and forecasted)
Operation of Opera (Property Management System)
Processing miscellaneous charges and payment to guest accounts
Anticipation of guest needs, prompt coordination of guest requests
Ensuring guest satisfaction (resolve guest complaints)
Knowledge of table settings, utensils etc.
Knowledge of food & wine pairings

Responsibilities

Work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as guest names, contact information, stay dates, flight information, transportation arrangements, concierge services, food & beverage preferences, and room set-up preferences.
Maintain complete knowledge of and compliance with departmental services, policies, procedures, and standards.
Perform housekeeping duties as requested, including maintaining cleanliness, sanitation, organization, unpacking, packing, laundry, valet, shoe care, jacuzzi and dry sauna preparation, dishwashing, general tidying, scheduling suite servicing and turndown time, and arranging newspapers and magazines.
Perform F&B services as requested, including table setting, beverage service, simple cooking or taking F&B orders, pantry inventory and replenishment, customizing menus, running dishwashers, assisting guests with serving meals, delivery and set-up of amenities, and inventory and replenishment of kitchen/dining equipment.
Perform Concierge services as requested, including business services, dining recommendations and reservations, attractions/activity/tour planning and reservations, floral arrangements, local event familiarity and planning assistance, personal shopping, spa/massage/personal grooming services, child care arrangements, and transportation arrangements.
Ensure guests safety and security on property; provide guests with safety and security tips when traveling off property.
Perform any other duties directed by hotel management.