Butler

Four Seasons Hotels and Resorts•Surfside, FL

3d•Onsite

About The Position

At Four Seasons Hotel at the Surf Club, our Butler serves as an ambassador of the hotel, delivering personalized service and creating exceptional experiences throughout every stage of the guest journey. This role is responsible for anticipating guest needs, coordinating with hotel departments, and ensuring each interaction reflects the luxury, care, and genuine hospitality that define Four Seasons.

Requirements

Previous experience in luxury hospitality, guest services, front office operations, or a customer-facing role preferred.
Excellent communication and interpersonal skills with a passion for hospitality.
Strong problem-solving skills and the ability to remain calm and professional in a fast-paced environment.
Ability to work independently while maintaining a collaborative team-oriented approach.
Valid work authorization for the U.S.

Responsibilities

Welcome guests warmly and interact with them in a professional, courteous, and personalized manner, using guest names whenever possible.
Handle guest requests, inquiries, and concerns promptly and effectively, both in person and over the phone.
Collect and record guest preferences to enhance future stays and create memorable experiences.
Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
Promote hotel facilities, services, and amenities while identifying opportunities to elevate the guest experience.
Meet, assist, and personally thank guests throughout their stay and upon departure.
Work collaboratively and professionally with colleagues and leadership to achieve operational excellence and guest satisfaction.