Butler Steward

Nemacolin•Wharton Township, PA

3d•Onsite

About The Position

Create the foundation behind exceptional luxury hospitality experiences by ensuring every service area, pantry, and back-of-house space reflects the precision, organization, and attention to detail expected within The Chateau and The Grand Lodge at Nemacolin. As a Butler Steward, your work directly supports seamless butler service, in-room dining operations, and elevated guest experiences. This role offers the opportunity to develop hospitality expertise, collaborate with multiple departments, and take ownership of the standards that allow service teams to perform at their best. For someone who takes pride in craftsmanship, organization, and operational excellence, this is a meaningful entry point into a luxury hospitality career.

Requirements

High school diploma required
Minimum two years of customer service or related experience typically required
Must be at least 18 years of age
Ability to speak English fluently
Strong interpersonal, communication, relationship-building, and organizational skills
Ability to effectively multitask in a fast-paced environment
Ability to learn and utilize Microsoft Office and HOST programs
Willingness to work varied schedules, including nights, weekends, holidays, and split shifts based on operational needs
Ability to perform the physical demands associated with maintaining service areas, handling hospitality equipment, and supporting daily operational functions

Nice To Haves

Previous guest service experience preferred

Responsibilities

Create an organized and impeccably maintained service environment by washing, sanitizing, polishing, sorting, and preparing the glassware, silverware, trays, coffee service pieces, and other hospitality assets that support daily guest experiences
Preserve luxury service standards through the careful handling, organization, and distribution of glassware and service items, ensuring every piece is returned to its proper pantry, department, and location
Strengthen operational efficiency by supporting butler service, in-room dining, and housekeeping teams with timely tray setup, coffee service preparation, and the replenishment of service supplies
Elevate cleanliness throughout back-of-house spaces by maintaining service landings, managing waste disposal, and identifying opportunities to improve overall presentation and organization
Protect resort resources by helping reduce breakage, handling service equipment with care, and maintaining accountability for hospitality assets
Foster a culture of collaboration by working closely with departmental leaders to support cleanliness initiatives, operational priorities, and evolving guest service needs
Support seamless daily operations through the organization and storage of incoming coffee service orders, inventories, and other assigned materials
Contribute wherever needed, embracing additional responsibilities that help maintain service excellence and exceptional guest satisfaction

Benefits

Competitive hourly wages
Attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors