Butler

Marriott Vacations Worldwide

5d•$27•Onsite

About The Position

As an essential part of the guest services team, the Butler is responsible for continually improving and maximizing each guest’s experience by providing an exceptional level of personalized service and ensuring all guest needs are met in a prompt and efficient manner. Duties are performed in the strictest of confidentiality, acting as a "personal assistant," being unobtrusive when not needed and based accordingly on hotel’s standards.

Requirements

Maintain complete knowledge of and compliance with all departmental services, policies, procedures and standards.
Familiarity with guest profiles, maintaining positive guest relations at all-times.
Correct maintenance and use of equipment as intended.
Maintaining supplies and all resource materials.
Knowledge of weather conditions (current and forecasted).
Operation of Opera (Property Management System).
Processing miscellaneous charges and payment to guest accounts.
Anticipation of guest needs, prompt coordination of guest requests.
Ensuring guest satisfaction (resolve guest complaints).
Knowledge of table settings, utensils etc.
Knowledge of food & wine pairings.
Familiarity with local events and assist with event planning.
Provide guests with safety and security tips when traveling off property, especially when participating in ocean and other nature activities.

Nice To Haves

Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort experience
Conde Nast Best Hotel in Oahu 2022 experience

Responsibilities

Work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as guest names, contact information, stay dates, flight information, transportation arrangements, concierge services, food & beverage preferences, and room set-up preferences.
Maintain complete knowledge of and compliance with all departmental services, policies, procedures, and standards. Familiarity with guest profiles, maintaining positive guest relations at all-times.
Perform housekeeping duties as requested, including maintaining cleanliness, sanitation, and organization of guest and work areas, unpacking, packing, laundry, valet, shoe care, Jacuzzi and Dry Sauna preparation, dishwashing, general tidying, scheduling suite servicing and turndown time, and arranging newspapers and magazines.
Perform F&B services as requested, including table setting, beverage service, simple cooking or taking F&B orders, inventory, procuring and replenishing pantry, customizing menus, running dishwasher cycles, assisting guests with serving meals, and delivery and set-up of amenities.
Perform Concierge services as requested, including business services, dining recommendations and reservations, attractions/activity/tour planning and reservations, arranging floral options, being familiar with local events, personal shopping, arranging spa/massage/personal grooming services, child care arrangements, and transportation arrangements.
Ensure guests safety and security on property and provide guests with safety and security tips when traveling off property.
Perform any other duties directed by hotel management.