Busser

StepStone Hospitality•Charlotte, NC

17d

About The Position

We are looking for an ambitious and fun individual to join the hard-working food and beverage team at the Le Meridien | Sheraton Charlotte Hotel. The goal is to enhance the customer experience by ensuring event guests are well taken care of. The Busser supports dining and event service by maintaining clean, properly set tables; replenishing service supplies; assisting with food and beverage delivery; and responding to reasonable guest requests. The role also involves maintaining equipment and following health, safety, company, and licensing requirements.

Requirements

Ability to work independently and remain motivated.
Helpful approach to customer service.
Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
Professionalism, speed, and attention to detail.
A smile.

Nice To Haves

Proven working experience in a relevant field.

Responsibilities

Carry dirty dishes from the dining room to the kitchen.
Replace soiled table linen and set tables with silverware and glassware, including polishing silver and wiping spotted glasses.
Roll silverware into napkins for service presentation on tables.
Replenish clean linens, silverware, glassware, and dishes in the dining room.
Supply the service bar with food, such as soups, salads, and desserts.
Serve ice water and butter to guests.
Clean and polish glass shelves and service bar doors, as well as equipment such as coffee urns and cream and milk dispensers.
Run errands or deliver food orders to offices.
Comply with health and safety regulations and follow company policies and licensing laws.
Maintain equipment in good condition.
Report shortages, damages, or security issues.
Handle reasonable guest complaints and requests, and inform others when required.