Busser

Hotel Equities Group, LLC•Omaha, IL

32d•Onsite

About The Position

This position sets up and clears tables, stocks all service stations, and assists food servers with table service to ensure total guest satisfaction. This position represents the restaurant and hotel in maintaining existing business relationships and works directly with all hotel departments in coordinating groups, events, and hotel food and beverage service in all outlets.

Requirements

Knowledge of the appropriate table settings, service ware, and menu items.
Must have a comprehensive knowledge of food and beverage preparation and service standards, guest relations, and etiquette.
Ability to listen effectively and communicate clearly with guests and team members.
Proof of authorization/eligibility to work in the United States.
High school diploma or equivalent.

Nice To Haves

1+ year of customer service experience and/or 1+ year of food and beverage experience preferred.

Responsibilities

Maintain stock and cleanliness of stations for all meal periods with necessary equipment, including silverware, linen, glassware, and condiments. Wipe down booths and chairs, move tables and chairs, and clean floors as necessary.
Check and stock stations before, during, and after shift for proper set-up and cleanliness.
Quickly clear dirty table settings and prepare tables for resetting. Promptly and consistently reset all service ware as prescribed.
Abide by all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages as directed and check with guests for overall satisfaction.
Serve upon request any specialty tea or coffee services as directed.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Fold napkins for all meal periods throughout the day to maintain an adequate supply.
Responsible for ensuring that all work stations comply with sanitation and safety standards for guests and team members.
Visually inspect and take corrective action to ensure that facilities in the service areas look appealing and attractive to guests.
At all times project a favorable image of the hotel group and the hotel to the public.
Perform other duties as requested, such as cleaning unexpected spills, handling special guest requests, greeting and seating guests, assisting as a bar back/stocker, and ensuring guest satisfaction.
Perform any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.
Perform the bulk of clearing and resetting tables.
Perform all assigned side work, including replenishing condiments and restocking side stands.
Perform other duties as requested, such as answering telephones, taking and delivering room service orders, handling special guest requests, and greeting and seating guests per service guidelines.
Perform other duties as assigned by management.