Busser

Azul Hospitality•Koloa, HI

21d•$17 - $19•Onsite

About The Position

The Busser provides friendly, courteous, and efficient food and beverage service to guests. The position delivers food, helps ensure guest satisfaction, maintains and resets tables, stocks restaurant supplies, and performs outlet setup, cleaning, and other food-service duties. The role also supports the service team and responds to guest inquiries as needed. Staff are expected to follow company, safety, and security procedures, report hazards or maintenance issues, attend required training and meetings, and maintain the hotel’s grooming and uniform standards. Schedules may vary according to hotel business needs.

Requirements

High school education or equivalent required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy to collect accurate information and resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Knowledge of table and bar service, appropriate table settings, and service ware.
Ability to describe menu items and methods of preparation.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to work varying schedules based on hotel business needs; regular attendance is essential.
Ability to stand and maintain well-paced mobility for up to four hours at a time, maneuver between simultaneous functions, work in limited spaces, and reach other hotel departments promptly.
Ability to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, for one hour or more.
Ability to lift up to 45 lbs. and push or pull carts and equipment weighing up to 250 lbs.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, and hear.
Ability to use fingers, wrists, and hands for picking, pinching, typing, carrying, and other substantial movements.
Hearing, smelling, tasting, and visual ability to assess product quality and detect emergency situations; near vision, color vision, depth perception, and ongoing communication abilities are required.

Nice To Haves

Prior hospitality or restaurant experience.
Safe Server Alcohol and Food certification.

Responsibilities

Deliver food to guests dining in the restaurant and help ensure their satisfaction.
Transport equipment safely through the service corridor.
Respond immediately to spills and breakage and follow appropriate safety procedures.
Stock restaurant items, including glassware, straws, toothpicks, napkins, silverware, ice, and cleaning supplies.
Clear tables using proper methods for removing dishes, glassware, and silverware.
Clean bar and table surfaces throughout the shift.
Wipe down chairs, railings, and other high-touch surfaces.
Remove and dispose of trash bags from receptacles in and around the bar area.
Participate in deep cleaning the outlet.
Assist the service team as needed to meet and exceed guest expectations.
Assist with guest inquiries.
Follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other reasonable duties assigned by managers, supervisors, or other direct and indirect supervisors.
Attend scheduled training sessions and meetings.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.