Busser

Miller's Ale House•Homestead, FL

21d

About The Position

The Busser helps create a welcoming, clean, and comfortable dining space for guests and supports the restaurant’s front-of-house team. The role contributes to exceptional guest experiences by assisting with greeting and seating, non-alcoholic beverages and refills, food delivery, guest requests, table check-backs, cleaning, pre-bussing, clearing tables, and resetting them promptly. The Busser also maintains sanitary work areas, completes end-of-shift side work, and supports other front-of-house functions as needed. The position requires punctuality, adherence to company policies and service standards, positive communication, teamwork, and the ability to multitask in a fast-paced environment. Physical demands include standing for extended periods; bending, squatting, and lifting up to 30 pounds for short distances; maintaining balance while carrying heavy loads; and communicating in a fast-paced, high-stress setting with varying noise levels.

Requirements

Must be at least 18 years old unless otherwise dictated by state law.
Possess communication skills and the ability to work independently as well as with a team.
Ability to multitask and work in a fast-paced environment.
Ability to remain standing for extended periods.
Ability to bend, squat, and lift up to 30 pounds for short distances.
Ability to work with varying noise levels.
Ability to remain balanced while carrying heavy loads.
Ability to communicate and exchange accurate information in a timely manner with managers, team members, and guests in a fast-paced, high-stress environment.
Able to perform essential job functions with or without reasonable accommodation.

Responsibilities

Arrive on time as scheduled and ready to work.
Follow company policies, including time recording and end-of-shift task prompts.
Interact with guests according to service standards and provide exceptional guest experiences.
Work with team members to fulfill guest needs and requests promptly and satisfactorily.
Assist the host or hostess with greeting and seating guests.
Assist servers with preparing and delivering non-alcoholic beverages and providing refills.
Assist servers with running food while following proper food-handling guidelines.
Acknowledge guests within five feet in a smiling, friendly manner and respond promptly to requests and inquiries.
Assist servers with table quality check-backs to ensure guest satisfaction.
Clean tables and spills during guests’ visits; pre-bus dishware as guests finish eating; and remove remaining plates and glassware after guests depart.
Reset tables promptly, ensuring cleanliness and proper silverware setup.
Collect bus tubs at Quality Assurance and server stations, and empty restaurant trash cans.
Ensure proper food handling and sanitation of work areas.
Complete end-of-shift side work, including stocking work areas for the next shift.
Wash hands every 20 minutes and maintain clean, sanitized work areas.
Work with team members to follow company safety and sanitation protocols.
Support other front-of-house functions as needed.
Communicate positively with team members and management, keeping them informed.
Provide exceptional service throughout the shift.