Busser

Azul Hospitality•Koloa, HI

21d•$17 - $19

About The Position

The Busser provides friendly, courteous, and efficient food and beverage service to guests. The role delivers food, helps ensure guest satisfaction, clears and resets tables, stocks restaurant supplies, cleans dining and bar areas, and supports the service team. The position also involves outlet setup, general and deep cleaning, and other duties assigned by managers or supervisors. Staff may assist with guest inquiries, follow company and safety procedures, report maintenance or safety issues, and perform other reasonable duties as requested. The work is primarily indoors in a temperature-controlled hotel environment, but may require working in freezers at -10°F and kitchens at +110°F for an hour or more. The role requires standing and moving for extended periods, working in limited spaces, and lifting items up to 45 pounds, as well as pushing or pulling carts and equipment weighing up to 250 pounds. Regular attendance, participation in scheduled training and meetings, and flexibility to work varying schedules based on hotel business needs are required.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, and POS.
Ability to work independently and demonstrate strong issue-resolution and analytical skills with attention to detail.
Knowledge of table and bar service and appropriate table settings and service ware.
Ability to describe menu items and methods of preparation.
Ability to meet the physical demands of the role, including standing and moving for up to four hours at a time, lifting up to 45 pounds, pushing and pulling carts or equipment weighing up to 250 pounds, and working in limited spaces and extreme temperatures.
Regular attendance and ability to work varying schedules to reflect hotel business needs; attendance at scheduled training sessions and meetings is required.
Maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality and property grooming and uniform standards.

Nice To Haves

Prior hospitality or restaurant experience.
Safe Server Alcohol and Food certification.

Responsibilities

Deliver food to guests dining in the restaurant and help ensure their satisfaction.
Transport equipment safely through the service corridor.
Respond promptly to spills and breakage, following appropriate safety procedures.
Stock restaurant supplies, including glassware, straws, toothpicks, napkins, silverware, ice, and cleaning supplies.
Clear tables during the dining experience using proper methods for removing dishes, glassware, and silverware.
Clean bar and table surfaces throughout the shift and wipe down chairs, railings, and other high-touch surfaces.
Remove and dispose of trash bags from receptacles in and around the bar area.
Participate in deep cleaning the outlet.
Assist the service team as needed to meet and exceed guest expectations.
Assist with guest inquiries and report maintenance problems, safety hazards, accidents, or injuries.
Follow company, safety, and security policies and procedures.
Perform other duties as assigned or requested by managers and supervisors.