Busser Café

Ocean House Collection•Westerly, RI

15d•Onsite

About The Position

Directly connected to the newly renovated United Theatre in historic Westerly, Rhode Island, this Classic American Cafe concept will be the F&B hub of the Arts Complex (and town). With 85 seats within the restaurant itself and access to multiple event spaces within the theatre, the opportunities for creative culinary programming are endless. The function of Busser is to help and assist the hosts and servers in restaurants and are an integral part of a restaurant’s staff. The function involves removing the dirty glassware, silverware, and plates after use by guests. Everything else left on the table by the guests must also be removed. After doing this, they will have to rearrange the table in conformity following the dining room standards by setting up plates, glasses, and any new utensils that have been left there before the table was used. In the function of an expeditor the function ensures the smooth and timely flow of orders from staff to the kitchen, checks dishes for accuracy and presentation, assists in final dish preparation, maintains fast service, handles customer complaints, and upholds quality and sanitation standards.

Requirements

Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations
Uphold the Company standards, policies, and procedures
Prioritize and organize tasks and work area
Ability to remain calm and resolve problems using good judgement as interpreted by the management
Follow directions
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/staff information and pertinent company data
High School Diploma required

Nice To Haves

Prior hotel or equivalent service experience preferred
Food & Beverage service experience preferred
Experience in fine dining environment helpful

Responsibilities

Responsible for clearing used china, glass and silver utensils from guest tables timely after guest finishes course.
Communicate effectively with servers, host/hostess and restaurant manager to ensure guest experience is as enjoyable and effortless as possible.
Engage guests with a pleasant greeting while performing duties.
Transfer trays of cleared dirty china, glass, and silver from service floor to appropriate location in kitchen dish room area.
Refill guest water glasses and replace missing utensils as necessary.
Transfer trays of prepared food from kitchen to service floor area.
Assist server in delivery of prepared food items to guest table. Safe food handling practices must be followed.
Provide a warm farewell and invite guests to return again soon as appropriate.
Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.