Business Value Manager

BigPanda•Remote - USA,

14h•$178,000 - $210,000•Remote

About The Position

BigPanda is seeking a customer-facing Business Value Manager to join its Business Value Services (BVS) team. The role quantifies and communicates the financial and operational value of BigPanda’s agentic AI platform for IT operations, documenting value realized by existing customers and value opportunities for prospective customers. BVS supports pre- and post-sales outcomes, including new-customer growth, customer health, renewals, adoption, and expansion. The team promotes data-driven value selling through shared models, processes, and tools, partners across the company, and uses AI to make value work faster, more rigorous, and more insightful. The role champions value selling across strategic accounts and the go-to-market organization; develops value-realization cases for strategic customers and projected-value business cases for major new-logo opportunities; and translates technical use cases and operational improvements into measurable business and financial outcomes. It also equips Sales, Sales Engineering, and Customer teams with methods, tools, and content, partners with Product on the value proposition and impact of new functionality, and develops thought leadership, case studies, industry perspectives, and benchmarks. The position is remote-based and open to candidates in the United States.

Requirements

At least 5 years of experience in Business Value, Value Engineering, Customer Success, or a related customer-facing role, with a track record of delivering value work to customer executives.
Experience in sales, sales engineering, or customer-facing value roles at a fast-paced technology company.
Expertise building technology business cases for both realized customer value and projected prospect value.
Strong analytical skills, including navigating complex datasets and sourcing information across multiple systems of record.
Ability to build and defend bottom-up value models using financial concepts such as revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR, and payback.
Executive presentation and storytelling skills, with credibility among CIO-, CFO-, and VP-level audiences.
High ownership, proactive drive, and ability to work collaboratively across functions.
Bachelor’s degree.

Responsibilities

Champion value selling across strategic accounts and the go-to-market organization, articulating BigPanda’s value in customers’ language and earning senior-stakeholder buy-in.
Build and present value-realization cases for strategic customers and projected-value business cases for major new-logo opportunities, supporting customer health, renewals, adoption, expansion, and new-customer growth.
Translate technical use cases and operational improvements into measurable business outcomes and financial results using customer data and defensible models.
Equip Sales, Sales Engineering, and Customer teams with methods, tools, and content for value articulation and measurement.
Partner with Product on the value proposition and impact of new functionality.
Develop thought leadership, case studies, industry perspectives, and benchmarks.
Apply AI to research, analysis, modeling, and storytelling, and evolve the team’s AI-enabled workflows.

Benefits

Competitive equity
Unlimited PTO
Twelve paid holidays throughout the year
Comprehensive health benefits
Financial assistance for fertility, adoption, and surrogacy expenses
Up to 18 weeks of fully paid leave for birthing parents and up to 12 weeks for non-birthing parents
Financial planning services
Employee learning and development budget
Values-based recognition (quarterly and annually)
Social community and ERG programs
Dog-friendly office
Lunches provided in office
Work-from-home stipend to support remote work arrangements
Competitive cash and equity compensation
Bonus and a world-class benefits program
Career development and opportunities to develop skills