Business Transient & Entertainment Sales Manager

Shopping Center Management d b a Turnberry Associates•Nashville, TN

1d•Onsite

About The Position

The Business Transient Sales Manager will handle all aspects of individual transient sales efforts through effective new business development and acts as a strategic Account Manager by focusing on customer relationships to foster brand loyalty.

Requirements

Three (3) or more years of hotel sales experience
Must reside in the Nashville area
Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Advanced knowledge of market trends, positioning of hotel, amenities, brand, competition and key account base
Effective listening, verbal, written, negotiation and closing skills
Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers
Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions
Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes
Strong professionalism, diplomacy, selling skills and work habits
Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure
Ability to network and develop relationships
Organizational skills that result in accurate, timely and thorough work
Must possess strong computer skills, including, but not limited to; Microsoft Word, Excel, Powerpoint and CI/TY

Responsibilities

Solicit new and existing accounts to meet/exceed business travel revenue goals through prospecting, outside sales calls, site inspections, customer receptions and written communication
Understanding of Agency360 Platform to research and maintain knowledge of market trends, competition and customers
Prospect new contacts and relationships through available sales tools including Hotelligence 360 (Amadeus Hospitality) Consortia / Business travel agencies, and web-based search tools.
Responsible for creating and executing creative guest programs to increase awareness of the property and frequent traveler loyalty to the hotel
Works with marketing team to develop materials to promote and aide growth in increasing hotel positioning and reputation, growth in market share and to stand-apart from competition.
VIP’s (Pre-arrival / Upon Arrival) Oversee & ensure all BT and Leisure VIP’s arriving are receiving welcome notes, welcome amenities, requested amenities, correct room assignments, personal meet and greet as required, profiles are up to date, housekeeping status is updated & accommodations walked if necessary. Work with travel agencies to target specific entertainment groups and VIP travelers
Initiate contact with customers through networking, industry events, and other communication channels, identifying key decision makers to secure new customers and grow / nurture high potential prospects.
Maintain an active list of accounts to ensure continuous relationship development
Provide exceptional customer service through relationship development, strategizing account development and creating weekly, monthly and quarterly plans that fully exhibit commitment and creativity to exceed customer expectations
Maintain and secure repeat business through client satisfaction and loyalty
Conduct site inspections, actively entertain, and personally interact with customers, as appropriate for transient travel segment development
Maintain knowledge of industry and trends in market, particularly amongst competitor set
Understand booking patterns, trends, high demand times, and events in the market
Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages
Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
Meet or exceed established monthly, quarterly and annual targeted sales goals and profit margins
Communicate with internal business partners on upcoming group needs, VIP clients, meeting functions
Develop a full working knowledge of the operations of the hotel, including Reservations, Front Office, Food and Beverage and Guest Services
Work with the Director of Revenue Management to establish pricing structure for volume accounts and negotiate rates on an annual basis