Business Transformation - Senior Manager

Verizon•Irving, TX

4d•$116,500 - $223,000•Hybrid

About The Position

In Verizon Business Group (VBG), we are building a world-class Business Transformation organization focused on solving the biggest challenges impacting VBG’s ability to hold market share, grow revenue, make a market and drive margin. We challenge ourselves to solve top-of mind strategic questions, collaborating with leadership and experts across the organization. We are responsible for challenging the status quo, looking beyond the horizon, and making the future real. We strategize, guide, and work across functions to ensure VBG Transformation delivers material value. In this role, you will engage at executive-levels to provide expertise to plan and execute to ensure successful outcomes and meet financial targets. This role will be responsible for challenging and re-engineering conventional business processes, policies, and ways of working that lead to large-scale transformational change. Leveraging tools and methodologies for numerous large initiatives, to transform data into insights. Ideating, designing, and developing large, cross-functional transformation initiatives aimed at increasing revenue, reducing expense, enhancing business efficiency, and improving customer experience. Leveraging critical thinking to understand business challenges using sharp problem-solving skills to support the design and execution of new solutions that address pain points in the business. Delivering Lean Six Sigma and Design Thinking to conduct current-state assessments, evaluate pain points, develop business cases, and develop customer-centric solutions. Crafting and delivering actionable recommendations to executive leadership through data-driven analysis, visualization for decision-making, and concise storytelling. Collaborating to build analytic solutions focused on integrating AI/ML into critical business decisions and processes to elevate value-creation and customer experience. Managing complex programs and driving cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships. Thriving in a dynamic environment, meet deadlines, and simultaneously work on multiple projects. Translating complex ideas and expressing them in concise, simple to understand ways. Supporting others by sharing best practices and providing real-time coaching on business transformation methodologies and tools.

Requirements

Bachelor’s degree or four or more years of work experience.
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Experience as a team leader or change agent.
Data storytelling experience.
Consulting experience skills, including negotiation and conflict resolution.
Experience influencing key stakeholders through relationships, expertise, and data.
Project management experience and skills.

Nice To Haves

Green Belt or Black Belt certification.
Master’s degree. Ideally, M.S. or MBA.
Design Thinking and/or Facilitator certification.
Verizon Business experience.
Management experience.
Experience with external management consulting firms.
Experience in a role responsible for the design, development, and implementation of a strategic plan for an organization, company or business unit.
Data management, architecture, analysis, and agile development experience.
PMP Certification.
Knowledge of financial acumen, including knowledge of valuation methodologies and ability to develop financial models.
Strong analytical and creative problem-solving skills in combination with experience in SQL, scripting/statistical programming languages (Python, R, etc.) and visualization software tools.
Understanding of advanced statistical methods, machine learning principles and cloud architecture.

Responsibilities

Challenging and re-engineering conventional business processes, policies, and ways of working that lead to large-scale transformational change.
Leveraging tools and methodologies for numerous large initiatives, to transform data into insights.
Ideating, designing, and developing large, cross-functional transformation initiatives aimed at increasing revenue, reducing expense, enhancing business efficiency, and improving customer experience.
Leveraging critical thinking to understand business challenges using sharp problem-solving skills to support the design and execution of new solutions that address pain points in the business.
Delivering Lean Six Sigma and Design Thinking to conduct current-state assessments, evaluate pain points, develop business cases, and develop customer-centric solutions.
Crafting and delivering actionable recommendations to executive leadership through data-driven analysis, visualization for decision-making, and concise storytelling.
Collaborating to build analytic solutions focused on integrating AI/ML into critical business decisions and processes to elevate value-creation and customer experience.
Managing complex programs and driving cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships.
Thriving in a dynamic environment, meeting deadlines, and simultaneously working on multiple projects.
Translating complex ideas and expressing them in concise, simple to understand ways.
Supporting others by sharing best practices and providing real-time coaching on business transformation methodologies and tools.