Business Transformation - Senior Manager - Financial Services - Retail Banking Consulting

EY•Toronto, ON

111d

About The Position

Our team is looking for exceptional, driven, and passionate individuals with an entrepreneurial mindset, energy, and a desire to succeed. As part of this team, you will help develop and grow EY’s Retail Banking Financial Services team. The Retail Banking and Financial Services group provides a broad spectrum of advisory services across retail banking operations, product and channel optimization, customer experience enhancement, regulatory compliance, and digital transformation initiatives. We are seeking energized, motivated leaders with experience helping retail banks transform their operations. Working closely with our clients, you will offer insights and advice, support them in making strategic decisions, navigate the implementation of technology and operational workflows, and guide teams through the transformation journey. Our engagements span from strategic assessments and target operating model designs to system/vendor selections, technology and data architecture design, and implementation support for mid to large-scale transformation opportunities. This job posting relates to an existing vacancy within our organization.

Requirements

Strong knowledge and experience in the retail banking industry (e.g., customer experience, operational efficiency, regulatory compliance, and digital banking solutions).
Proven delivery leadership and people management experience in retail banking projects.
Excellent written and verbal communication skills for report writing and client presentations.
A structured approach to critical problem-solving.
Ability to lead and supervise project teams in a collaborative environment, providing valuable insights and high-impact solutions to client issues.
High motivation, a self-starting attitude, and the ability to think outside the box while thriving on new challenges.
A successful track record leading projects (10 years+) in the retail banking industry, gained through experience working at a retail bank, a top-tier consulting firm, or a specialist financial services consultancy.
Experience in leading sales collateral such as proposal responses.
Strong business writing, presentation, and stakeholder management skills.
Experience in coaching and mentoring team members.
Extensive experience in project and program delivery.
Deep understanding of current market trends in the retail banking industry and subject matter expertise.

Nice To Haves

A good understanding of one or more of the following: retail banking operations, customer journey mapping, product development, P&L knowledge, regulatory compliance, channel optimization, and digital transformation.
Experience with financial institutions, retail banking, or fintech companies would be preferred.
Prior experience in consulting is preferred.

Responsibilities

Lead Multiple Client Engagements: Manage and lead the delivery of small and large/complex client engagements, overseeing planning, execution, stakeholder management, and delivering strategic outcomes.
Provide subject matter guidance to team members based on experience and knowledge of the retail banking industry and experience with technology and operations projects.
Business & Practice Development: Assist the partner and the team by leading and managing business development initiatives, including developing proposals and scoping documents, and proactively building relationships with clients and peers at EY.
Team Management: Support people development through activities such as recruitment, mentoring, and counseling programs.
Account Management & Financials: Oversee engagement financials to maintain profitability and efficient resource allocation, as well as ensure compliance with internal risk and oversight procedures.
Growth Strategy Execution: Collaborate with the partner, other practices, and the team to execute growth strategies and initiatives.