BUSINESS TRANSFORMATION CONSULTANT

City of Toronto•Toronto, ON

1d•CA$96,566 - CA$132,880•Onsite

About The Position

This role focuses on implementing detailed plans and recommending policies/procedures related to program-specific requirements within the Technology Services, Enterprise Strategy & Project Delivery division. The consultant will conduct research, manage budgets, and prepare essential project documentation such as business cases, project charters, and concept documentation. A key aspect of the role involves analyzing and documenting business processes, translating business priorities into actionable capability artifacts, and defining target future states in collaboration with leaders. The position also involves identifying cross-divisional opportunities for collaboration and developing detailed execution plans. The consultant will conduct analyses to measure the effectiveness of technology solutions, evaluate alternative delivery methods, and design or modify business processes and technology solutions. Reporting to management, the consultant will provide recommendations on changes to technology solutions, business methods, and processes, including staffing and resource allocation. The role also includes documenting product visions, user cases, and conducting feasibility studies for technology and process integration. A significant part of the job involves identifying, analyzing, and optimizing business processes through stakeholder engagement and facilitating review sessions. The consultant will also research and analyze opportunities to employ emerging technologies and redesign processes, organize proof-of-concept initiatives, and support a central library of concepts for business case creation. Contributing to a Business Transformation Centre of Excellence and liaising with other teams to optimize efforts and foster collaboration are also key functions. The role involves contributing to unit work plans.

Requirements

Post-secondary education in business, computer science industrial engineering, or in a discipline pertinent to the job function or an equivalent combination of education and experience.
Experience working in the Information & Technology Industry: Technical feasibility mapping, Technical assessments, reviewing technical requirements.
Extensive experience in business analysis, including elicitation and management of business requirements, and contributing to RFQ, RFP and RFI processes.
Extensive experience analyzing and implementing business process modelling, business process improvement, strategic plans, and management structure development.
Experience with project management, including planning, implementation, and post implementation support.
Experience using a variety of software packages including process design software (e.g. Visio), business requirements management and quality assurance tools (e.g., Blueprint, HP QC), project management software (e.g., MS Project) and MS Office (e.g., Power Point, Excel, Access, and Word).
Experience in stakeholder management with a high level of ability to influence and negotiate outcomes effectively with a broad spectrum of diverse stakeholders.
Well-developed skills, including presentation and facilitation skills, with the ability to apply those skills using a wide range of media with numerous stakeholders including clients, senior management and other third-party stakeholders.
Experience in the Information & Technology Industry.
Superior analytical, interpersonal and problem-solving skills.
Strong negotiation, mediation and conflict resolution skills with an excellent ability to influence results.
Ability to work with minimum supervision.
Good organization skills with the ability to handle multiple tasks and projects concurrently and meet deadlines.
Familiarity with municipal government legislation.

Nice To Haves

Previous experience managing permits and licenses, including applications, renewals, and compliance tracking.
Experience working with Cloud SaaS implementation, integration projects considered as an asset.
Experience with POS payment processing and banking reconciliation processes considered as an asset.

Responsibilities

Implements detailed plans and recommends policies/procedures regarding program specific requirements.
Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Prepares business cases, project charters, concept documentation, project plans and related materials that contribute to City initiatives and the effective use of Technology assets and services that will lead to service efficiencies and optimization of resources.
Documents and analyzes business processes, business requirements, input costs and output levels and conducts workflow analysis and business process modelling.
Translate business priorities into actionable capability artifacts, including capability maps, maturity assessments, heatmaps, gap analyses, and strategic roadmaps.
Define the target future state in partnership with business and technology leaders, ensuring it aligns with operational needs and long-term transformation goals.
Identify cross-divisional opportunities for collaboration, shared services, and integrated solutions to optimize investments and reduce duplication.
Develop detailed execution plans aligned with strategic roadmaps, outlining key initiatives, milestones, dependencies, and timelines to move from the current to the future state.
Provides documentation, including but not limited to requirements definitions, cost estimations, environmental scans, process models and technology roadmaps in support of all stages (Concept, Definition, Planning, Execution) of a project or initiative.
Conducts analyses to measure the effectiveness of technology solutions and service delivery methods and processes.
Evaluates and makes recommendations on alternative methods of delivering technology solutions.
Designs or modifies business processes in accordance with the Business Process Model and Notation (BPMN) standard.
Designs or modifies technology solutions for administering the delivery of service and tracking the cost and effectiveness of service delivery.
Prepares reports to management supporting recommendations on changes in technology solutions, business methods and business processes including appropriate staffing levels and resource allocation.
Documents or contributes to product visions, user cases, user case models and supplementary specifications including screen mock-ups, report mock-ups and business rules.
Conducts studies on the feasibility of integrating technology and processes to deliver a range of support services.
Identifies, analyzes, rationalizes and optimizes business processes, inputs and outputs at a detailed level by interviewing, documenting and facilitating business process review/re-engineering sessions with stakeholders.
Initiates and conducts, in coordination with divisional business representatives, research and analysis on opportunities to employ emerging technologies and/or process redesign to effectively deliver City services.
Identifies potential technology business integration opportunities through knowledge of industry trends and related divisional technology projects.
Organizes, participates and conducts proof-of-concept initiatives with client stakeholders that will assist in the determination of adopting new technologies and processes.
Provides support, in collaboration with the client community and with key inputs from all Technology sections, to a central library of concepts that will streamline capital business case creation and contribute to the overall Technology Portfolio.
Contributes and builds a Business Transformation Centre of Excellence through ongoing interaction and sharing of best practices and standards with Business Analysts across all divisions.
Liaises and communicates with other members of Architecture and Portfolio Delivery and Technology service providers to ensure optimization of efforts and increased cross-collaboration.
Contributes to the creation of unit work plans.