Business Transformation Consultant

Corner Alliance•Washington, DC

2d•Hybrid

About The Position

Corner Alliance is seeking a Business Transformation Consultant with 8+ years of experience to support federal clients in improving customer and citizen experiences. As a Business Transformation Consultant, you'll apply human-centered design, customer experience (CX), service design, business architecture, and process improvement methodologies to help federal agencies modernize operations, improve service delivery, and achieve strategic objectives.

Requirements

Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field
8+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies
Experience supporting Federal government clients
Experience facilitating workshops and stakeholder engagement sessions with diverse audiences
Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation
Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts
Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement
Strong communication, facilitation, and presentation skills, including visual storytelling
Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges
US citizenship
Active Secret clearance

Nice To Haves

Familiarity with Agile, Lean, BIZBOK, TOGAF, Business Motivation Model (BMM), or similar business architecture and transformation frameworks
Experience using tools such as Miro, Visio, Lucidchart, Figma, LeanIX, Ardoq, Adobe Creative Suite, or similar modeling and collaboration platforms
Coachability
Unflappable in navigating challenges
Resourcefulness in learning new skills
Innovation in challenging the status quo
Excellent writing skills
Analytical thinking
Skilled in prioritization
Rapport builder with clients and colleagues

Responsibilities

Facilitate design thinking workshops and collaborative working sessions with client stakeholders
Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities
Analyze and document current-state and future-state business processes, operating models, and organizational capabilities
Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis
Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans
Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts
Create prototypes and low-fidelity solutions to support rapid testing and iteration
Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly
Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives
Build and maintain strong relationships with stakeholders and project teams
Carry out our Commitments to Deliver, Grow, and Thrive