Business Transformation Analyst

State of Ohio • Columbus, OH

1d • Onsite

About The Position

Supports all components of contract & catalog & inter-system connections (e.g., punchout catalogs, order transmissions & acknowledgements, & advanced shipping notices) work assigned for OhioBuys eCommerce System running on Ivalua application, as well as associated System Interfaces. Works with team or independently to develop & implement state configuration policies & procedures regarding incorporation of statewide enterprise back office procedures relating to Catalog & P2P requirements. Works with teams (i.e. Sponsors, Ivalua, OneSpan, OAKS, State Procurement, Agencies, Auditors & others) to analyze & define requirements & business rules to facilitate design & integration. Provides module support to agencies by researching & fixing system issues. Researches & resolves assigned Help Desk cases in case management system, or related applications. Works in case management system to resolve cases within established time frames & processes. Reports cases to OhioBuys or OAKS managed services provider when software is not functioning as designed. Works with upgrade teams in OhioBuys & OAKS for system upgrades & maintenance. Provides input to team leads on configuration issues. Maps & validates data. Analyzes & interprets business process related reports. Creates test plans. Works with the team to create, validate &/or execute test scenarios/scripts for a wide variety of complex technical changes related to business component improvements or changes. Writes & executes test conditions & scripts to ensure system is functioning properly when new functionality, patches or bundles from OhioBuys or OAKS are loaded into the system. Participates in design & development of report & screen layouts & reviews & comments on user documentation &/or training material for the module. Consults with customer staff to analyze business issues & work toward solutions to business problems. Assists central offices &/or business owners & operations staff during all phases of business transformation projects. Assists with various projects for OhioBuys & other support systems: researches & analyzes existing operations, systems & procedures to determine software improvements for applicable modules. Provides input to determine the feasibility & impacts of application modifications. Assists with the development of functional requirements & provides expertise to Ivalua for system enhancements to software. Writes business requirement documents (BRD) for software enhancements & future releases. Ensures system is functioning in compliance with state rules & regulations. Responds to inquiries requiring higher-level knowledge of system processes & inter-system connections (e.g., punchout catalogs, order transmissions & acknowledgements, & advanced shipping notices). Analyzes patches & bundles to determine impacts. Responds to module issues 24 hrs./day, 7 days/week that may require comp time. Identifies targeted state employees to transfer knowledge. Acts on behalf of the Modules Lead in their absence (e.g., attends meetings & relays decisions, policies & procedures). Evaluates Ivalua/OAKS production support. Completes other duties as assigned (e.g., special projects, research, reports). The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Requirements

• Completion of undergraduate core coursework in business administration, public administration, information systems, engineering, or comparable field; 2 years experience in business process transformation, organizational design, strategic human capital management &/or business process reengineering.
• Equivalent of Minimum Class Qualifications For Employment noted above.
• Knowledge of ERP web-based applications.
• Knowledge of ERP procurement & catalog module.
• Knowledge of business administration.
• Knowledge of laws, rules, & regulations relating to state purchasing.
• Knowledge of integration of other modules with the catalog module (e.g., contracts, items, requisitions).
• Knowledge of ERP error resolution process.
• Knowledge of State of Ohio procurement.
• Knowledge of business process delivery.
• Knowledge of organizational reengineering.
• Skill in operation of personal computer & associated hardware & software.
• Skill in configuring Catalog & P2P connections.
• Skill in webpage design & configuration.
• Ability to deal with many variables & determine specific course of action.
• Ability to use proper research methods in gathering data.
• Ability to define problems, collect data, establish facts & draw valid conclusions.
• Ability to draft &/or edit administrative policies, procedures, informational booklets & directives.

Responsibilities

• Supports all components of contract & catalog & inter-system connections (e.g., punchout catalogs, order transmissions & acknowledgements, & advanced shipping notices) work assigned for OhioBuys eCommerce System running on Ivalua application, as well as associated System Interfaces.
• Works with team or independently to develop & implement state configuration policies & procedures regarding incorporation of statewide enterprise back office procedures relating to Catalog & P2P requirements.
• Works with teams (i.e. Sponsors, Ivalua, OneSpan, OAKS, State Procurement, Agencies, Auditors & others) to analyze & define requirements & business rules to facilitate design & integration.
• Provides module support to agencies by researching & fixing system issues.
• Researches & resolves assigned Help Desk cases in case management system, or related applications.
• Works in case management system to resolve cases within established time frames & processes.
• Reports cases to OhioBuys or OAKS managed services provider when software is not functioning as designed.
• Works with upgrade teams in OhioBuys & OAKS for system upgrades & maintenance.
• Provides input to team leads on configuration issues.
• Maps & validates data.
• Analyzes & interprets business process related reports.
• Creates test plans.
• Works with the team to create, validate &/or execute test scenarios/scripts for a wide variety of complex technical changes related to business component improvements or changes.
• Writes & executes test conditions & scripts to ensure system is functioning properly when new functionality, patches or bundles from OhioBuys or OAKS are loaded into the system.
• Participates in design & development of report & screen layouts & reviews & comments on user documentation &/or training material for the module.
• Consults with customer staff to analyze business issues & work toward solutions to business problems.
• Assists central offices &/or business owners & operations staff during all phases of business transformation projects.
• Assists with various projects for OhioBuys & other support systems: researches & analyzes existing operations, systems & procedures to determine software improvements for applicable modules.
• Provides input to determine the feasibility & impacts of application modifications.
• Assists with the development of functional requirements & provides expertise to Ivalua for system enhancements to software.
• Writes business requirement documents (BRD) for software enhancements & future releases.
• Ensures system is functioning in compliance with state rules & regulations.
• Responds to inquiries requiring higher-level knowledge of system processes & inter-system connections (e.g., punchout catalogs, order transmissions & acknowledgements, & advanced shipping notices).
• Analyzes patches & bundles to determine impacts.
• Responds to module issues 24 hrs./day, 7 days/week that may require comp time.
• Identifies targeted state employees to transfer knowledge.
• Acts on behalf of the Modules Lead in their absence (e.g., attends meetings & relays decisions, policies & procedures).
• Evaluates Ivalua/OAKS production support.
• Completes other duties as assigned (e.g., special projects, research, reports).

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees