Business Training Manager - Waltham

More Than Words • Waltham, MA

11h • Onsite

About The Position

More Than Words (MTW) seeks a Business Training Manager (BTM) to manage online business shifts and coach youth at its Waltham site. MTW is a nonprofit social enterprise that supports youth who are in foster care, court involved, homeless, or out of school by having them manage a retail and online used-book business and community space. Through the business, youth build employment skills, leadership, and confidence as they transition to adulthood.

Following intensive, supported, paid training, the manager will lead shifts as the manager on duty, generally within one month. The role oversees ecommerce operations and shift performance, while working directly with youth to train, coach, support, and hold them accountable. The position has a flexible full-time schedule, including some evening and weekend shifts, and a four-day work week. The stated schedule is Sunday and Monday, 9:30 AM–6:30 PM, and Tuesday and Wednesday, 9:30 AM–8:30 PM; rotations may change with notice to meet business needs.

Requirements

• High school diploma, GED, or significant work experience.
• At least 3 years of experience managing and supervising.
• Willingness and ability to be accountable for business operations results.
• Preparedness to serve as a role model and professional resource for youth.
• Willingness to pursue continued education related to anti-racism and participate in anti-racist training and curriculum.
• Commitment to working directly with youth and a track record of motivating and supervising a team to establish and meet high-performance standards.
• Ability to work a full-time flexible schedule, including some early morning, night, and weekend shifts, and respond to urgent issues as they arise.
• Ability to multitask in a fast-paced setting.
• Detail-oriented and organized approach.
• Exceptional communication skills and sensitivity to MTW’s diverse constituencies.
• Strong customer-service skills.
• Ability to train effectively across learning styles and a range of grade levels.
• Ability to regularly lift boxes weighing approximately 25 pounds.

Nice To Haves

• Four-year college degree; relevant work experience may be considered in lieu of a degree.
• Experience managing and supervising in retail or an online enterprise.
• Previous experience in a retail setting, bookstore, or online industry.

Responsibilities

• Oversee ecommerce operations, including profitability, training, and inventory management.
• Assist with thrift processing and retail-store shifts as needed.
• Oversee shift safety and compliance with policies and procedures.
• Assist with opening or closing the store as needed after cross-training in the thrift store.
• Lead shifts of 5–6 youth, ensuring successful inventorying, order fulfillment, customer service, and quality control.
• Monitor and improve systems to meet online and retail revenue benchmarks.
• Work alongside youth to provide ongoing training, feedback, and support in online and store operations.
• Hold youth employees accountable for safety, policies, attendance, punctuality, professionalism, performance, and task efficiency.
• Work with youth and staff to support weekly team meetings.
• Manage day-to-day training and coordinate training workshops with the management team.

Benefits

• Medical and dental insurance.
• 401(k) with up to 3.5% employer match.
• Optional tax-saving flexible spending accounts for health, dental, dependent care, transportation, and parking.
• Generous paid vacation and sick time.
• Significant growth opportunities and professional development.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED