Business Technology Solutions Consultant- Marketing and Customer Experience

ZS • Boston, MA

9h • Hybrid

About The Position

ZS is seeking a Business Technology Solutions Consultant to join its Digital Customer Experience Marketing Technology & Customer Experience Activation team. The team helps pharmaceutical, healthcare, and life sciences organizations create personalized customer experiences through data, technology, and analytics. The consultant partners with clients to define business goals, identify high-value use cases, and deliver solutions using customer data platforms, marketing automation technologies, and advanced analytics.

The role spans the customer engagement lifecycle, from identifying business needs and shaping customer engagement strategies through solution design, implementation, activation, and performance measurement. The consultant works with clients, technical teams, architects, and cross-functional colleagues to turn business objectives into scalable technology and process solutions, guide data integration and analytics initiatives, manage workstreams and delivery, and mentor junior colleagues. The position also contributes to business cases, proposals, solutioning, and thought leadership.

The role follows a hybrid working model, combining work from home with on-site presence at client or ZS offices for most of the week. Client-facing employees should be prepared to travel as required by project and client needs. U.S. work authorization that does not require employer sponsorship is required; this position is not eligible for visa sponsorship.

Requirements

• Bachelor's or Master's degree in Business Analytics, Computer Science, MIS, Engineering, or a related field, with strong academic performance.
• 5–8+ years of experience delivering technology, customer data, marketing technology, customer engagement, or analytics solutions.
• Experience with customer data platforms (CDPs), marketing automation platforms, customer engagement technologies, or related data activation solutions.
• Experience leading complex projects or workstreams across solution design, implementation, activation, and outcome measurement.
• Strong understanding of customer engagement, customer experience activation, omnichannel marketing, customer analytics, and data-driven business solutions.
• Experience with data management, data integration, analytics, reporting, and cloud-based technology solutions.
• Ability to translate business requirements into scalable technology solutions and actionable implementation plans.
• Proven ability to lead cross-functional teams, manage stakeholders, and drive end-to-end project delivery.
• Strong consulting, communication, presentation, and client relationship management skills.
• Exceptional analytical, problem-solving, and structured-thinking capabilities.
• Fluency in English.
• Client-first mentality.
• Collaborative approach, strong leadership potential, and a growth mindset.
• Authorization to work in the United States without requiring employer sponsorship now or in the future.

Nice To Haves

• Experience in pharmaceutical, biotech, healthcare, or life sciences organizations, particularly with commercial, customer engagement, marketing, or customer data initiatives.
• Experience supporting business case development, solution strategy, proposal development, pre-sales activities, or client advisory engagements.
• Ability to explain complex business and technology concepts clearly to technical and non-technical audiences.
• Experience working in global, cross-functional teams and managing multiple priorities simultaneously.
• Willingness to travel as needed to collaborate with clients and project teams.

Responsibilities

• Partner with clients and cross-functional teams to shape customer engagement strategies and deliver marketing technology, customer data, and customer experience solutions.
• Lead the design, implementation, and activation of customer engagement and data-driven solutions to address business challenges and achieve measurable outcomes.
• Translate business objectives, customer experience goals, and marketing use cases into scalable technology and process solutions.
• Own project workstreams from strategy and solution design through implementation, activation, and performance measurement.
• Guide data integration, analytics, and customer data initiatives while aligning them with broader business and technology objectives.
• Collaborate with architects, technical teams, and client stakeholders to develop solution roadmaps, validate designs, and drive delivery.
• Lead client workshops, requirements-gathering sessions, and solution discussions, acting as a trusted advisor to stakeholders.
• Manage project plans, risks, team coordination, and delivery milestones while maintaining high-quality client experiences.
• Mentor and coach junior team members on project execution, problem-solving, and professional development.
• Contribute to business case development, solutioning, proposal support, and practice thought leadership.

Benefits

• Comprehensive total rewards package supporting health and well-being, financial future, time away, and professional development.
• Skills-building programs.
• Multiple career progression paths.
• Internal mobility opportunities.
• Collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level